Z GrillsReviews of zgrills.com

Been smoking food for years, have used charcoal, electric, propane smokers etc. my girl buys me the base model zgrill and it’s the worst contraption ever, you can set it at 225 and it will bounce around from 200 to 300. I clean it after every use as well as the probe and it still does the same crap. Should stick to barrel smokers like before. Garbage

We have had a pit boss, green mountain, and have used our friend’s Traeger and have now had our Zgrill for 2 years. It is by far our favorite! We have even convinced my mother law to get one. We’ve had a couple of component issues but overall the grill is amazing! Alice with customer service has been absolutely amazing with helping us figure out what is wrong and helps us get our smoker back up and running quickly. They truly have the best customer service and smokers! Highly recommend, you won’t regret it!

Great customer service. Electronic controller malfunctioned. Got a hold of customer service, was expedited a new one via FedX plus a free bag of pellets.

I just put my Z grill 1000d3e together and followed the burn in instructions and the temp went to 470deg + then down to 420 and kept bouncing back and forth and scorched the stainless steel below the lid and burnt the paint on the back and melted items in the compartment. I then grilled 3 racks of baby back ribs and could not get the temp at or below on the 225 setting and the temp would not stabilize even after 2 hours. I ruined the ribs. Tried calling customer service but just got a recording to leave a message. Someone emailed me and I provided the information that was requested and have not heard back at all. I really think that all the good reviews are fake and being I have only had this grill 4 days, I am going to dispute my credit card charge for the $735.00 they charged me for this piece of junk. I am also filing a review and complaint with the BBB. Z Grills called me after I posted this review, they sent me another controller for the grill. The problem is still the same as before I changed the controller. I still believe that these grills are junk and are possibly falsely advertised and reviewed. I also filed a complaint with the BBB which as of today Z Grills has not responded to. At least their customer service did call me back, but only after filing this review. If this is not resolved, or a refund issued within 30 days from my purchase date, I will dispute the charge with my C/C company.

What customer service? ALL THE REVIEWS THAT SAY CUSTOMER SERVICE SUCKS, IS TRUE!! The instructions for burning the grill in is VERY POORLY WRITTEN and different from website. I'm concerned that the pellets in the hopper smoked more than anything else

I purchased a 750DPro 5/15/2021. The probe has failed code HER. On smoke it reads 540⁰ when in fact it is actually 210⁰ I lost a $94. Brisket, which I was willing to forego this loss. Then the real stuff happens. I have contacted them for 3 months, when they in fact agreed with a bad probe. I was told no problem! We'll send you a probe. It is July 1, and was promised a new probe 3 times. Actually the first representative said by the end of May! I spoke with Angie, and get this Destiny 2 times, whom claimed to be the supervisor of customer service. She told me the probe would be here last week. As luck would have it, I got Ms. Destiny again this week, and promised it would be here today. It is currently 8:17 right now, and it looks like I have lost Memorial day, and The 4th of July. Btw, Angie told me it would be here in 3 days.Destiny said it had been delivered, "maybe to the wrong address" when in fact it was BACKORDERED! So now I sit here with a $750. POS. Buy something American made if you can find it! I think I ll but a pit boss. At this point, my complaint has been entered with the BBB. Come get this yellow thing off my property!

Wish I never purchased a Z grills 1000 smoker. Used it last summer 3-4 times, tried to use this season and temp probe is broken. You can't reach their customer service - the don't respond via phone, email or chat. Heading into the 4th of July holiday with a ton of pig that will go to waste. These things are pieces of junk. Don't waste your money. Don't do business with a company that does not stand behind their support and warranty.

Two days of calling z grills cust service and get nothing but a recording... Our team is busy but (we monitor your calls and will call you back.) Meanwhile I have a zgrill that is 3 months old with a bad heat sensor that I cannot use. Time for a call to BBB and file a complaint.