Grandpa R.
Horrible customer service!
If you are looking for customer service, look elsewhere. I scheduled a call through the web site to discuss my requirements. After waiting 20 minutes past the scheduled call time, I called in and was able to talk to someone. Shortly after, I decided to purchase a new SDS200. They offer a 5% discount on new Uniden scanners, but the 5% discount code I received would not work. So, I tried calling again, but got voicemail and subsequently left a message asking for a callback. Nothing! Over the next couple of days, I sent several emails requesting assistance in making the purchase. Again, nothing! Days later, I finally did get a callback and made the purchase over the phone. After receipt of the scanner, I received several emails seemingly checking to make sure I was satisfied. I did respond to one asking for some tech assistance. Once again, NO RESPONSE! So, after receiving yet another message asking that I review my experience, I responded and did finally receive a reply apologizing and stating they would try and do better. However, several days later I sent an email requesting some tech assistance – which received no response. Over the next week, I followed up with two additional messages neither of which received a response. It is truly unbelievable to me that particularly after acknowledging my complaints, I still get no responses to my messages. It seems they have a chronic problem with communications. You will however receive many messages asking for reviews, promoting other products, or offering extended warranty. Should you choose to patronize this business, I wish you luck!