Zuri FurnitureReviews of zurifurniture.com

I am really happy with Zuri's fast delivery, fair price and quality products. The Mesa dinning chair is comfortable, stylish and affordable. The modern sleek style goes great with the Fiore 53" Round Dining Table that has a built-in lazy susan. Perfect for our family.

Zuri sent out mismatched pieces of a 3 piece sofa. Seats did not match, legs did not match and center piece did not latch on. Zuri states they went above and beyond to help. NO they did not. They did not arrange to reimburse me the fees I spent to get this couch installed and then removed even though they paid for the return shipping. They did not compensate me for being out of a sofa for weeks. They did not compensate me for asking me to crawl under the sofa to take photos of the manufacturer's label. They offered to send a replacement but that was not going to be available for 6-8 weeks and based on their awful customer service with mistakes I had no confidence it would be shipped out on time or correctly. So I asked for a refund which they finally posted to my credit card weeks later - and as you know this shows up as a credit on the card and is NOT actually returned to the customer in the form of a check. Customer service NON existent. Delays after delays. I paid $4,703 for this sofa. The sofa left in my house for weeks was mismatched and unsafe because the center pieces did not latch. I opted for a return. Needless to say they took over a week to find a shipper, have not reimbursed me for any of the additional fees I was out nor compensated me for this awful experience. My money finally showed up as a credit on my credit card but that means my money is only useable if I spend that amount using my credit card company. They do not give cash refunds nor compensation for wasted hours and hours. The untruthful response to my Yelp review essentially called me a liar. How outrageous. Do NOT use this company. Their products are shoddy, there is NO customer service, and they are rude. You will loose money and have nothing but stress. The Better Business Bureau of Dallas rates them as a D with multiple ONE star only reviews.

They present their furniture in the best light...but the reality is a regret for me. I bought three expensive office chairs described as full leather. Only certain parts were. Slightly over two years later, the metal bottom base cracked and split on one chair, damaging my floor. I am normal weight, not heavy. I contacted them and the warranty ran out in a year, which I understand but this is faulty defective product sold to me. They wanted to sell me a replacement piece and no apologies for selling a substandard chair. Will never buy again from them.

Do not order from this company. They have very expensive products but will not back up their products with the customer support you would expect from a high end company. I asked for a return after spending 5 hours to put together a cabinet that had a broken piece. The item is not the quality I had expected but the company will not offer a return or even a store credit.

I ordered Sondra sectional with left facing orientation online. A delivery was stated as "✓ In Stock - Delivered in 1 - 2 weeks". The order was delivered in 3 weeks with incorrect sofa / chaise combo and damaged parts. The seller asked me to pack and store these furniture parts at my cost and wait another X weeks for a replacement sofa. Highlights: 1. easy online ordering and fast processing 2. friendly delivery team 3. overall sofa looks and feels good 4. friendly customer service over the phone Lowlights: 1. delayed delivery. It was expected on the week of Dec 13th - 20th before Christmas but delivered only on December 27th 2. messed up order. Inoperable sofa was shipped - left facing chaise and right facing sofa. There is no way to put it together 3. some damages on the chaise - underneath upholstery is torn and one leg is bent 4. sofa sold with discontinued accessories. There is no way to order 2 additional headrests 5. all 3 backrests have different width between 26 and 27 inches In conclusion: The seller communicates inconsistently and ignores most customer's concerns. For example, they initiated another order with a correct sofa without asking myself whether the resolution is acceptable or not, without any delivery ETA knowing that it's time sensitive order and I'd prefer a refund vs late delivery. They didn't take care of the wrong order making the customer accountable to store it till the right order delivered.

Absolutely and without any qualification THE WORST. Ordered 4 pieces of office furniture. Confirmed on November 7 as shipped from seller to a local warehouse. Delayed en route. Damaged en route. Delayed in delivery. Finally, today, 42 days after first notified of shipment, they attempted delivery--and showed up with only TWO of the four pieces. No matter what you do, do not beguile yourself into thinking that Zuri has ANY idea whatsoever what it is doing.

I should have done more research on this company before I bought furniture from them. Now I do more research and found that they have so many bad reviews. They don't care about customer service. All they care about is how to make money from the customers. I was almost to spend 10K with them but I only spent over 4K first to see their customer service and quality of the materials. I also paid for white glove delivery because I don’t have time to assemble. They charged $450 which is outrageous but I still did it because I don’t have time. I ordered a bed and a luxor reclining sofa on 11/26. They shipped out on 11/28 and transmotion got the package on 11/30. I emailed on 11/30 asking when they will deliver the package. Michael told me that the delivery team will call me on 12/1 or 12/2 or next week. On their website, they stated “while in transit, you will receive a call to schedule a convenient time for delivery” and delivered in 1 to 2 weeks. I called them on 12/5 asking when the delivery date was. The girl told me that she doesn’t know and gave me a phone # for Transmotion in Detroit. I called several times but no one picked up the phone and I left them a message but no one called back. I called them again on 12/6. Jannie told me that she will contact Transmotion and gave me a California # to call because I live in California. Why did the first girl give me the phone in Detroit??? When I called the location in California, that phone # is not in service. This is unbelievable. Transmotion has a phone # for customers to contact them but it’s not in service. I called them again on 12/7 and they still were not able to contact Transmotion, so I asked to speak to the supervisor. She told me it takes 24 hrs for the supervisor to call me back. Wow, they made it seem like they are a really big company. Later, Michael emailed me stating Transmotion will contact me this week which was the same thing that he told me from the beginning and asking if I still want to talk to the supervisor. I was speechless when I read his email. Are you ….? Kristen (supervisor or manager of the manager) called me on 12/8. After she heard all the things I told her, she didn’t even apologize. She gave me a bunch of excuses. She said Transmotion is too busy due to the holidays and they won’t pick up the phone or call the customer back. Wow, why the heck your account managers told me to call them in the first place and gave me a non-working phone #. Since the company will not call the customers back, why the heck are you working with them? Are you making any sense??? So I told her that I am done talking to her and I want to talk to her boss. She said she is the “BOSS” and I can’t talk to anyone else. Wow wow wow. I asked if she is the owner and she said NO and the owner will not talk to me. Wow. I told her that I will write a review on their website and we will see if she is really the BOSS or not. That's when she came down and offered me compensation. Wow. She offered me $200 which was not even enough for me to pay for white glove delivery ($450) and said that Transmotion will call me soon and they told her that they had me on the schedule to be called on 12/11 or 12/12. Kristen also told me that for white glove delivery, it might take up to 3 to 4 weeks. That is not on the website and I would never order from Zuri furniture if that is on there. She tried to find lame excuses to give to the customer which made things worse. 12/13/22 – again no one called me. I called them again asking to talk to Kristen. Aldo told me that she is not available and will call me back in 24 hrs. Wow. They do the same thing over and over and drag this out for so long. Aldo offered to help and I told him I don’t think he will be able to help. But he asked again and I sort of told him what happened and he gave the same excuses and started to raise his voice. Aldo is very disrespectful to the customer. That is when I said I had enough of this and I decided to write this review. Michael also emailed me yesterday 12/13/22 stating that Transmotion scheduled my delivery on 12/14/22 and if I haven’t received a phone call yet, they will call me soon. Guess what – no one called and how the heck they are able to schedule me for the delivery on 12/14/22 without checking my availability. This is unbelievable. Zuri furniture has the worst customer service ever. First of all, I don’t have time. That is why I paid $450 for white glove delivery but Zuri has cost me money and lots of my time. I have spent hours calling and emailing them. I have guests coming over this weekend so I need to have the bed for them. It seems like I will not have a bed for them. I ordered the bed on 11/26 and today is 12/14 but no date for delivery. If you want to order this company, you should reconsider. If things go right, it would be ok but when it goes wrong, that is when you run into hell with them.

We recently bought a Zuri Marlo bed. Which we almost didn't buy after reading the reviews on Trustpilot. We have laid great store by the reviews here. And the poor reviews (quality, service, etc) for Zuri nearly dissuaded us from buying this bed. I had a chat and a call with the company, and showed them the reviews on this site. They were polite but firm that this wasn't their reality. Finally, we took the plunge. And 3 days after delivery and assembly I am writing this review (we have never contributed before) 1. We bought the product on Amazon 2. Delivery was well within the date range provided by the seller. 3. We got our person to handle the assembly. It took about 3 hours. Assembly instructions are pretty good 4. The quality of the product is well worth the price. The quality of leather, slats, design of the product, etc are absolutely top notch 5. 3 days later we have absolutely no complaints