Poor
Based on 123 reviews
Zuri Furniture2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.
Zuri Furniture (zurifurniture.com) has 123 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
123 approved reviews, newest moderated first
Marcetta R.
I absolutely love my furniture! Max was super helpful helping me choose the right couch. The quality of our furniture is top. Delivery was timely and came well protected.
Reply from Zuri FurnitureMay 15, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your new furniture and had a great experience with our team, especially with Max's help!
Eric I.
BEWARE!!! This company is horrible! Do not buy from them if you want something in a timely manner!!! Zuri Furniture lied to me about the availability of a desk I wanted to purchase. They said it would be delivered in 3 to 5 days. I made sure before placing the order that their time frames were correct. Zuri Furniture assured me the desk was in stock and would be delivered within 3-5 days. 3 Days had passed, and the item had not even shipped yet. So, I emailed for a refund. They refused to give me a refund and said there would be a restocking fee. A restocking fee? I have not ever received the purchase!!! I am still fighting with the for my refund and still do not have my order. BUYER BEWARE of ZURI FURNITURE.
Reply from Zuri FurnitureApr 12, 2024
Hi Eric, We're sorry that we were unable to meet your expectations for delivery, but do want to outline a few of the issues with your purchase since you chose to leave a one-star review. First, we did not lie about the availability of your desk; you placed an order at 11:45pm on a Monday evening when our warehouse was closed for the night, and our team got that desk palletized and picked up by FedEx on Tuesday, the next day. This is confirmed by the FedEx tracking number we sent you that shows "We have your package" at midnight that same day, which would be that Tuesday night or Wednesday morning. So FedEx picked the truck up from our warehouse Tuesday evening, and scanned your desk in with the remainder of our shipments that night, but your claim is that we didn’t ship the desk for three days, which is false. At this point, you had been harassing our support team, stating if the desk did not arrive in the outlined three-to-five-day timeframe that you were going to refuse the desk delivery, file a chargeback, and that you planned to start leaving negative reviews on all the platforms available. The item was en route, but we can not control FedEx, so there is always the chance that they have delays due to weather, or any of the several reasons packages get delayed, which is why the three-to-five-day window is an ETA, like most delivery timeframes you get in online purchases. Given you began abusing both our support team, and our support management, we chose to have the desk returned to our warehouse with FedEx and process a refund for you, as we didn't feel you were going to be happy with anything we had offered, or could offer, given you were upset the desk shipped out within a day and was in transit. You went so far as calling our support agent stupid, called them a “piece of s***” unprovoked, and then went on to claim that you “had very good connections on NBC consumer reports” and would send them all of our emails, which we hope that you do because we want them to see how you speak to customer service agents who have done nothing wrong. We did choose to return the merchandise and get you your money back so that you could make a purchase elsewhere in the hopes that you would find someone who could meet your demands and timeline while tolerating the abuse, but we will not be party to that kind of behavior with our support team given they had done nothing wrong, and were actively trying to help you with the delivery and timelines you had demanded. Your refund has been processed now that the desk is on it’s way back to our warehouse, and we hope that you have the best of luck in any future purchases you make, but please try and have some kind of empathy for the people on the other end of the emails and phone calls that you make, as you are not more important than them, nor are you entitled to speak to anyone that way. Have a wonderful remainder of your day, and best of luck on the hunt for a new desk! Sincerely, Zuri Furniture Support
N. E.
They are posting fake reviews on their website. They stole my review when I first purchase this desk many years ago, then posted it on 3/25/24 as Tom. The picture even has a picture of my dog. I get that companies post fake review all the time. Still disrespectful to use the exact same post as a different person.
Reply from Zuri FurnitureApr 11, 2024
Hello, we simply wanted to showcase your fantastic review, originally posted on our Customer Gallery page, directly on the product page for the Ford Desk with Return. At Zuri, we strive to provide transparency and authenticity by sharing real customer experiences. Please be informed that as per our Terms of Service, upon uploading an image, users grant Zuri the right to utilize it elsewhere. For further details, you can review our comprehensive Terms of Service by following this link: https://www.zurifurniture.com/index/page/static/subpage/terms_of_use. We genuinely value your patronage Thank you for considering purchasing the desk from us. Thank you. Zuri Furniture
Tony R.
We regretfully spent almost $3k on a leather sofa. Great looks but VERY poor quality. after less than 10 mths of regular use (2 adults) seams started becoming undone. Creaks and squeaks everywhere. Couch internal suspension system is clearly poorly designed and constructed. They sent out a repair guy that was sloppy and the couch now looks repaired. Not even a year old. Never again...
Reply from Zuri FurnitureMar 18, 2024
Hello Tony, We are sorry to hear that you are unhappy with your purchase, but we are unable to locate any orders under your name. We'd love to review the issue and correct any outstanding issues, as all purchases have one year manufacturing warranties, and we do tend to go above and beyond that one-year timeline for issues as well. Please reach out to our support team via Phone or Email with the name or order number so that we can review the issue and assist, as we'd love to see this experience turn around into a five-star situation. Sincerely, Zuri Furniture Support.
Unhappy
Ordered furniture online. It said they would ship within 7 days. After I paid, I received an email "confirming" that the order will ship in 2 months. I've tried to get my money back, no response from customer service.
Reply from Zuri FurnitureFeb 21, 2024
Hello, Thank you for leaving a review. We reached out to request more information from you so that we can not locate your order. We would love to assist you with your delivery issues. Please reach out to our support team at [email protected] with your order number so that we can review it, we look forward to hearing from you! Thanks, Zuri Furniture Customer Support.
Michael B.
Do NOT order from this company. Find the item somewhere else. The delivery of the sofa I ordered was delayed significantly, arriving with damages in multiple places, despite my explicit requests for an undamaged product. I invested nearly $10,000 in this sofa, expecting perfection. Despite three different repairmen confirming the irreparable faults in its mechanisms, the company refuses to take responsibility. They now propose sending yet another repair person. Having made the purchase almost two years ago, I'm left without recourse with my credit card company. It feels as though they've taken my money, delivered a subpar sofa, and evaded resolution for almost a year. Communicating with them is an arduous process, often requiring multiple calls/emails due to what seems like an overwhelming volume of complaints they are handling. The problem is not about my sofa arriving damaged. Those things happen. It's about how they handled the situation thereafter. Aside from their business being completely disorganized, they have deceptive, unprofessional, and unreliable people working for them and representing the company. Buyers BEWARE!
Reply from Zuri FurnitureFeb 14, 2024
Hello Michael, We're sorry that you feel you have received a 1-star experience with your purchase. I want to be sure to address everything in your review starting with the delivery delay. This delivery was not delayed; you ordered a custom color sofa that is not normally produced, and when you purchased the piece you were informed of the estimated time of arrival before you submitted any payment. The order was slated to arrive to our facility in November, and it did; once it arrived, we got it out the door and into your possession as quickly as possible. Once the piece arrived, you notified us that it had an impression in the back from the packaging and that the reclining mechanism slid out when you sat down (which is not a defect, it is as-designed). You compared the piece to a sofa you "bought before" which we finally confirmed was a purchase from a competitor of ours, but you referred to it as our piece assuming we would have the same feature set and build as a different furniture vendor. We did originally send a technician to handle the imprint and to adjust the mechanism, which was unsuccessful, so in February of 2023 we offered to replace the pieces affected, and let you know that it would take some time since the factory would have to recreate the pieces given they were custom-made for you. You declined to accept this resolution, and kept pushing for a return, but the original agreement was that the order was non-returnable given it was a custom order. At this time, we have been in constant communication with you, but you keep ghosting us, going months without response, then coming back as if we had been the reason nothing was done. You state that the issue isn't about the sofa arriving damaged, but you open your review stating that you "explicitly requested for an undamaged product" yet end it stating "those things happen." We're sorry that your item arrived with issues, and we're continuing to offer resolutions to correct those issues, even a year later despite the continuous gaps in communication from your side, because we do want you to have a five-star experience, and are hopeful that we can turn this experience around for you. Please continue to reach out to our support team so that we can work on finalizing the next steps, as we would like to see this across the finish line with you so you can enjoy the unique piece in your home to it's fullest extent. Sincerely, Zuri Furniture Customer Support.
LA
We bought 5 Mesa dining chairs almost 3 years ago and 2 of them have backrests that are severely tilted backwards. It's like sitting in a reclined chair and can't sit upright at the dinner table (backrest broken?). We've tried tightening screws but no change. We loved the chairs when we bought them, but they don't last and were expensive. I would not buy these again. I bought these chairs at Zuri in Plano, TX.
Reply from Zuri FurnitureFeb 6, 2024
Hello, Thank you for leaving a review. We reached out to request more information, as we can not locate any orders under your name or information, and would love to assist with any issues involving your Mesa Dining Chairs. Please reach out to our support team at [email protected] with your order number so that we can review, and we look forward to hearing from you! Thanks, Zuri Furniture Customer Support.
ILYA
Extremely satisfied with ZURI office chair, genuine leather with very very comfortable seat and back support. Perfect chair to have relaxing brake in reclining position with high head support, change many office chairs over the years, this is THE BEST Office Chair. Most comfortable office chair.
Reply from Zuri FurnitureDec 26, 2023
Hi Ilya, thanks for an awesome review! We're so glad that you love your new office chair. Hope to see you soon.
