Average
Based on 592 reviews
10 Federal3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 305 reviews with 5 stars · Clear filters
Deron D.
Experience was great! Only took me 10 minutes to rent a storage unit. It was quick and simple.
Reply from 10 FederalOct 4, 2021
Hi Deron, Thank you for your 5-Star review! We're happy to hear you've had a good experience. Please do not hesitate to reach out for anything you may need. -10 Federal Storage Management
Shari
I reserved my unit online & the process was quite easy. My unit was ready for me right away, with complete access. Moving in, I had a few questions, called & had a great experience with customer support. I highly recommend 10 Federal Self Storage & the use of their fully automated system is genius!
Reply from 10 FederalSep 29, 2021
Shari, Thank you for your 5-Star Review! -10 Federal Maintenance
Khamphouk C.
Great facility and great customer service
Reply from 10 FederalSep 27, 2021
Khamphouk, Thank you for your 5-star review! We are happy to hear about your experience with our facility and team. Happy storing! -Management
Julie H.
Nice units very clean. Helpful employees!
Reply from 10 FederalSep 27, 2021
Hi Julie, Thank you for the 5-Star review! - 10 Federal Mgmt
Vince
The online tool is very intuitive and helpful, but if you have any questions, their customer support agents are fantastic, professional, and extremely friendly and eager to help. They go above and beyond to assist you with any questions or concerns you may have. A truly wonderful experience. The building site is very clean and well maintained. I did not use the kiosk, so cannot speak to how helpful it may or may not be. Building layout maps near the entrances/exits would be helpful for finding your unit the first time, but given how many there are, and the overhead exit signage, it is not so difficult so as to be anything more than a slight inconvenience. The loading areas are also located in very convenient areas of the building with good access from the road and units.
Reply from 10 FederalSep 27, 2021
Hi Vince, Thanks for the 5-Star review! We appreciate you sharing with us. Thank you for your continued business. -10 Federal Mgmt
Kimberly R.
Very helpful
Reply from 10 FederalSep 27, 2021
Hi Kimberly, Thanks for the 5-Star review! - 10Federal Mgmt
Morgan B.
Very reasonable prices for storage units compared to others, close to our house. Everything on getting our storage unit was done over the phone. Storage unit was clean.
Reply from 10 FederalSep 27, 2021
Morgan, Thank you for your 5-star review! We are happy to hear about your experience with our facility and service. Happy storing! -Management
R. W.
Crystal and other agents were most helpful when initially using the storage facility. The code originally given me would not open the gate and then I had similar problems with the lock on the unit. Your agents were instrumental in talking me through it all to enable quick and easy access. Thank y'all!
Reply from 10 FederalSep 27, 2021
Robert, Thank you for your 5-Star Review! We are always happy to hear that our tenants have a good experience with our customer service agents. -10 Federal Management
