Average
Based on 592 reviews
10 Federal3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 75 reviews with 4 stars · Clear filters
Lauren S.
The company frequently raises the monthly rent but customer service is willing to work with you and cares about your business.
Reply from 10 FederalApr 11, 2023
Lauren, Thank you for your review! We appreciate you taking the time to share your feedback. Thanks, Management
mike L.
Pretty good experience. Only trouble I had was with the touch screen. The curser was off about an inch. I had to do a lot of retyping in order to hit the right keys adding a good 15/20 minutes to my set up time.
Reply from 10 FederalMar 24, 2022
Hi Mike, Thank you for sharing this with us. We are currently repairing our kiosk and should have it back to normal sooner than later. We will reach out to you for further details and assistance. Thank you for your continued business. - 10 Federal Management
Shirl
Easy, available and efficient
Reply from 10 FederalMar 11, 2022
Shirl, Thank you for your feedback and 4-star review! We are happy to hear about your experience with us. Happy storing! -Management
Bruce B.
Everything went smoothly except my gate code would not work. Went in and out three different times and had to call your customer service every time.
Reply from 10 FederalFeb 28, 2022
Bruce, Thank you for your 4-star review. We will look into the trouble that you had with your gate code. Please don't hesitate to contact us in the future if you need assistance. Thank you, 10 Federal Management
Beverly O.
Very Good but did not deliver what was promised. No lock. Have my own on there. Other than that fine so far.
Reply from 10 FederalFeb 14, 2022
Hi Beverly, Thank you for sharing with us! Don't hesitate to contact our Customer Care line, and we will make sure you receive that complementary lock. Thank you for your continued business. - 10 Federal
JH
Super easy process. Even wanted to change spots and no issue. I do wish the outside parking had more lights. It is very dark at night.
Reply from 10 FederalFeb 2, 2022
Hello, Thanks for the great review! We appreciate you sharing your experience with us. We will be using your input to make improvements to our facility. Thank you for your continued business. - 10 Federal Management
MARGIE D.
The process to acquire a unit was very straight forward, I completed the process including the payment portion without any problem. The problem for me came when the unit was assigned. I did not get an access code. My move-in date was Friday, November 26, and I was unable to contact your agency for 24 hours. I had to make other arrangements for storage of my items.
Reply from 10 FederalDec 9, 2021
Margie, Thank you for your review! We apologize that your code was not sent to you, we recently acquired this facility and are still in the process of getting our new gate installed. Please feel free to reach out to us if you have any further questions or concerns. -10 Federal Management
Priscilla A. H.
Everything went well accept for the fact that there were no verbal disclosure that they have had flooding issues. I am a stroke survivor and need assistance from people to point out important things not just put it on the customer to check the reviews or find it in small print elsewhere. Also the location directions were not clear and no one is on site. It took my son and I about two hours of driving around in the neighborhood of the business not knowing that it was around behind on the side of the shopping center. No one could direct us to this place. All in all so far as of 12/03/21 there has been no issues. How can you have an issue when the people you are doing business with are not there. The people I initially spoke with to set this up over the phone and through my email to make the purchase were very respectful and accommodating. I just wished that they had mentioned the flood issues. As we were moving in water was pouring in from the roof in the middle of a walkway area in the storage area. How can you turn back and walk away at that point being disabled since 2017 after divorcing and needing somewhere to put your things. I took the insurance which I can not afford truthfully in hope and more so Prayer & Faith to God that I will not need to use it. You should get your insurance payments back after you move out because I would have never taken it in the first but after stumbling across one review that mentioned it I felt I had to. I would recommend the place because it is clean, secure and does not smell. Best regard, Priscilla in Rome Ga
Reply from 10 FederalDec 3, 2021
Priscilla, Thank you for your review! We are sorry to hear that you had a hard time finding the facility, we are working on getting better signage made and put out so that it's easier to find us. As for the water intrusion, we have had a plumber out and they will be sorting out the piping issue asap to prevent any more water from leaking from the pipes. Please feel free to reach out to us if you have any further questions or concerns. -10 Federal Management
