24 Hour FitnessReviews of 24hourfitness.com

This place is horrible. Rockwall needs a new gym just as big as this one equipment malfunctioning filthy grips missing belts missing something is always broken. Management old and new lie to you. They couldn't care less about the members that are already there all they're concerned about is making money on new membership, which is why you always see that huge turnaround and members. They allow people to wear a shirt that says. F_ _ K ICE even when they have small children running around doing jujutsu class. It was brought up with the front desk and they couldn't care less and allow the person to continue wearing it. I think the minute a new gym opens up in this area that as big as this one this place will fade away, really really fast.

I am writing this review because what happened in the women’s locker room was unacceptable and deeply upsetting. I was changing in the 24 Hour Fitness locker room with my 12-year-old daughter. I was completely undressed, and my daughter was in the process of getting dressed, when a male janitor shouted into the locker room that it was time to clean and that he would be coming in. I yelled back that my daughter and I were changing and asked him to please give us a minute to get dressed. He responded that we needed to get out because it was time to clean, and then he walked in anyway. I was fully undressed. He did not avert his eyes or immediately step back out. He looked at us, told us to leave so he could clean, and then exited. As a mother, this was shocking and extremely uncomfortable — especially with my minor daughter present. This was not an accident. I clearly communicated that we were changing and asked for privacy before he entered, and despite that, he chose to walk in anyway. Afterward, I called 24 Hour Fitness to discuss the situation and asked to cancel my membership because I do not feel comfortable returning, nor do I feel comfortable bringing my daughter back. The response I received was defensive and dismissive. I was told that cleaning times are posted, that I could cancel in the app but would not receive any refund, and that I had waived liability under their membership agreement. The entire experience — both the incident itself and the way it was handled afterward — was grossly wrong. Members, especially women and children, should have privacy and basic respect in a locker room setting. I cannot recommend this location based on this experience.

Substandard assistance:

I go to the 24 hour in Allen, TX. The personnel behind the desk never greet me or say goodbye. They just stand there engrossed in their phones. Just so rude. Would a friendly greeting kill you? Geez.

I have been a member for 33 years and this is the worst condition I’ve ever experienced. Half of the machines are broken and have been for months. For the group exercise classes, there is only enough weights for half the people who show up. Management refuses to purchase more, which leads to people hoarding weights. Floors mirror and bathrooms are filthy.

They can never give notice on due dates until late fees. Never get my name, address and email correct.

I signed up for a 1-year membership at the Castle Rock Colorado location in Dec 2024. I began using the gym a couple times a week until I came down with a cold or flu or Covid (?) in the first 2-3 months. Being a highly cautious person regarding illnesses, until that point, I had not even been infected with Covid, since 2020. Since I had just started using a public facility with LOTS of hands-on equipment and huffing and puffing, I assumed that I caught the bug at 24 Hour Fitness. After several buddies telling me the same thing, I decided to stop using the gym. In the time I used the gym, I never once saw anyone actually cleaning the equipment..especially the weight machines and free weights. So, I decided that I had wasted my money because I just stopped going. Not worth the risk of getting really sick at a "health" club. I realized at that time why gyms were shut down during Covid. Just two weeks ago 24 Hour tapped my debit card for 2026, on auto-pay. I went in to speak with them today and they insisted that they had sent me an email in November and claimed that they tried to call me to notify me of the auto-pay. I got home and went through my Nov 2025 emails and there was no email from 24 Hour Fitness. The kid who I talked with gave me a very rehearsed speech on how I agreed to the auto-pay and how even if I had not received their email, they had sent it. Then it was "well, they sometimes call". I told him why I would not be coming to the gym in 2026. Bad hygiene, poor maintenance.. Overall, it confirms for me the anecdotal stories I've heard from others regarding 24 Hour Fitness. I have buddies who have all reported more frequent sickness when they go to 24 Hour. From what I saw in there, it is basically a germ farm. Relying on customers to wipe down their equipment only creates a virus soup smeared on everything that users get to take home with them. Hand-washing and using wipes doesn't cut it. Big fallacy. Equipment must be CLEANED...DAILY. I'm not going to jeopardize my immune system by trying again. I bought some equipment and using it at home. The auto-pay culture needs a proper burial. If my business can't create return customers without pre-charging the client for their next purchase a year in advance, then I think I need to reboot my business model or get out. The point of this review is to remind consumers that large corporate entities like 24 hour Fitness which will not extend a "human factor" to their customer service policy need to pay the "market penalty" by losing a few potential customers for every paying customer whose legitimate issues they dismiss. . After several years of the Covid drama 24 Hour needs to stop trying to recoup lost income by NOT having much customer service and squeezing every buck. I will cost 24 Hour Fitness of Castle Rock 10-20X the $210 they charged my card by word of mouth. That's how it's done. Lots of people out their trying to get into shape, and negative PR goes a long way. That's the free market way.

I’m writing this review in the hopes of learning if anyone else has had this happen to them. I’ve been going to the 24 Hr Fitness on Los Alisos in Mission Viejo, CA, a smaller, neighborhood location for about 13 yrs now. Recently my insurance changed and included gym membership, so we updated my account so that insurance was paying for it. But the next month I was charged again on my old account as well as my insurance paying, so they were paid twice. When I brought it to the attention of the manager there and asked to be reimbursed, he said he would be happy to update his system (glitch on their part) but that he could only credit me back 50% of what I was over charged. He said he couldn’t give me back the full amount that they over charged me. Isn’t that strange and unreasonable? I couldn’t get him to credit me back the overage, and I’m still annoyed. No apology or offer for product in the amount of what they still owed me…yet if I owed them money, I’m sure they would be on my case to pay what I owe. I will be contacting a higher office on this, but I wonder if this is what they do to everyone? If so, it’s poor customer service and a terrible business practice…makes you think ‘crooks’. Not okay…and yet we really like the staff and have many friends there, so I am torn, but I want the full amount of what they overcharged me! Is that too much to ask? UPDATE: 24 Hour Fitness has now refunded me in full since submitting my review above. I’m still not sure why this was dragged out, but I’m happy this is resolved.