Great
Based on 627 reviews
25home Furniture4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
627 approved reviews, newest moderated first
A. S.
The service team at 25home has been tremendous. I cannot say when I've received such good customer care during an online transaction and subsequent delivery of a product.
Reply from 25home FurnitureSep 1, 2023
Ahh, your words inspire us to keep up the good work！We're thrilled to know love our customer service - that really makes our day. Please don't hesitate to reach out if you need anything else.
Sydney A.
I absolutely love our new couch. The item was out of stock when purchased but it didn’t take long for it to become available. shipping and delivery was also seamless. I have young children and a dog son so this purchase was perfect for us. It has been very easy to clean and it’s super stylish. Thank you so much 25Home!
C G.
Lovely couch. I absolutely love it. Obsessed. Just as pictured. Very easy to assemble
Dana M.
I love the sandwich couch, it’s amazingly comfortable, and easy to assemble. The couch itself is a 5 star. I was a little confused by this: if you’re getting a sectional, you can choose “right facing” or “left facing”This is from the perspective of you standing in front of the sectional, looking at it, not from a seated position. I wanted the lounge part of the sectional to be on the left when seated, so I ordered “right facing.” I was a little hesitant to buy because of this confusion, but I just trusted the product images and it worked out. Delivery was without any issues, though I felt like I had to be more proactive in the process than I have been for other large delivers. I have to re-confirm my address and phone number through email, and email again to confirm that I was ready to schedule a delivery, got an email for shipping and arrival at local distributor, the I had to call to schedule delivery… it was a smooth process, but I feel like in other experiences I just get a call from the company to schedule the delivery and that’s the extent of it.
Jdjmom
From start to finish excellent customer service. I wanted a combination for the All-leather furniture that was not pre-bundled on the website, so I did the chat explaining what I wanted. The Rep was able to work up what I wanted, emailed me the invoice to pay & place the order. The expectation at the time of my order stated 4-6 weeks delivery. I received my full order exactly 4 weeks from the order date. The delivery company brought the boxes to the inside of my front door. I was able to unbox them all by myself. The quality of the leather is very good, exceeding my expectations & the cushions very comfortable. Every email I sent was replied to immediately; overall a good buying experience.
Reply from 25home FurnitureAug 31, 2023
Thank you! We're glad the delivery arrived earlier than expected and that you're enjoying the quality and comfort. Enjoy your furniture!
Jess
Wow! I absolutely am in love with my couch from 25home. I have four cats and a GSD, this couch is really great with them. I bought the airleather couch. The only negative thing I will mention is that it was not delivered within the timeframe promised. It was late. However, their team is very communicative and easy to work with. I don't regret my purchase at all. Thanks for making a leather couch that is furbaby friendly! <3
Reply from 25home FurnitureAug 31, 2023
Oh wow, that's awesome it's holding up with your furbabies! And we need to apologize your delivery was outside the estimated timeframe. We strive to meet our delivery promises, so we will look into how we can improve in this area. Thank you for choosing 25home!
Randy
Best couch and customer service
Reply from 25home FurnitureAug 24, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're satisfied with our products. Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service. Thanks again for choosing us!
kwolfe
Love our couch!! The only thing I wish is that you could purchase specific pieces of it. We would have liked to be able to purchase and end piece to replace the chaise end on one side to give us more room for a coffee table. Very comfortable and holds up nicely.
