Bad
Based on 88 reviews
4Change Energy1.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Built on decades of industry experience, innovation and inspiration, 4Change Energy is a company founded on the idea that electricity should be affordable and contribute to where you live.With headquarters in Texas, we're regulated and certified by the Public Utility Commission (PUC). There's no change to the company who's been delivering your power and responding to outages for as long as you've had electricity, so the service stays the same. And since our corporate parent is a multi-billion dollar energy company, you know it's experience you can trust.In creating 4Change Energy, we set out to give you more than an electric company. We wanted to create a personal connection between us and our customers. We wanted to give you a reason to stay for a long time. And we wanted to create something different. For us? That means doing something that's good for your wallet and your neighbors. It means shaving every cost possible so we can give you low prices, the service you need, and support our communities with a helping hand. You win and your neighbors win.
4Change Energy (4changeenergy.com) has 88 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
88 approved reviews, newest moderated first
Sunflower
Absolute trash. Their support team does NOT know what they are doing! Within a MONTH of service without notice or permission they have disconnected, reconnected and started themselves a new contract, and sent 4 bills. When calling their customer service for existing customers they don’t listen, transfer you off to someone else or claim they have no idea what’s going on an tell you to get on a longer wait call with CenterPoint.
Angell A.
Horrible the agents have attitudes they don’t work with you and lie about payment arrangements to refuse to give you one . There’s no price match or anything helpful. The price and rate increase consistently it’s crazy after being with this company for two years
Yanal A.
Worse energy ever They send me a bill for 800 dollar my use is 1500 kw month I trac my meter Only have one kid 15 years and my wife heater is of always we are out of house all week days my price should be 11cent the wors company ever history of my house average 1800 kw for past 2years
kathleen
I am an existing customer who has been calling for several weeks trying to get information on renewing, and no one is ever available, and you only offer callbacks. When I ask to speak to a manager, no one is available. I look forward to hearing from someone in the corporate office.
Kirk
You have to have "EZ payment" to make your payment. I don't like that because I like to send my payment in early when I have the money. I made a payment thinking the EZ pay would not take another payment of the same amount. That was my fault. I filed a dispute with my bank to get the original payment back. Thought everything was fine but now I have a disconnect notice sent to me ,even though my account is paid up, and I have to make all my payments by cash for the next 6 months. Should've stayed with TXU.
Lady E.
The worst company prices going up for each individual homeowners paying 200-300 for small place they choice plans for you to charge more they don’t care for customers when your asking for help but sure what your money
Terry L.
Terrible Service and pricing. Kept my little house at 80 degrees in texas during the day and 76 at night and end of w/ $380 monthly bills. Service averages doesnt even match up so I sent an email and they never responded back. Poor Poor customer service and hard to get ahold of. Learned my lesson and look elsewhere!
Reply from 4Change EnergyOct 11, 2023
Hi there, sorry to see you had a less than ideal experience with us. We love seeing our customers enjoying their rates and low bills and we apologize if we weren't able to deliver in this case. We will pass your feedback onto our team to work to improve our services and response time.
LS K.
They turned on power at wrong adress and left me without power at my new residence. Three days and counting. Impossible to get any service via phone. They say back office is handling switch but no way to talk to a supervisor or anyone at back office. Not worth the cheap rate. Use Champion.
Reply from 4Change EnergyOct 11, 2023
Thank you for bringing this to our attention, we sincerely apologize for the inconvenience you have experienced with our service. We understand the frustration caused by the delay in service at your new residence, and we are actively investigating the situation to ensure it does not happen again. We apologize for the difficulty in reaching us via phone and understand the importance of effective communication. We value your feedback and will take immediate action to improve our customer service. We appreciate your suggestion and will strive to provide a better experience in the future.
