Reply from 4PatriotsFeb 18, 2024
Hi Melissa, thank you for your review and feedback. We apologize for the current hold times and we thank all of our customers for their understanding. Due to the current world events it has caused a spike in demand for our products. We are working hard to fix the delay in service as it is not our typical standard. We are taking action to correct this and we appreciate your patience. We are not complacent, nor content, with the current hold times and it will not be an issue in the future. While we make every effort to source products domestically, some product categories, particularly those electronic in nature, are difficult or impossible to find adequate manufacturing in the US. This is not just a cost issue, but a supply chain, engineering and manufacturing capacity issue. Very few products like computers, cell phones, televisions, etc. are made in the US, and we're not a large enough company to build or re-engineer the appropriate production to do the advanced technology work we source and our customers demand. While many customers would prefer all products to be American made (as we would too), the reality is very few customers are willing to pay 3-5x the cost to make that happen. We insist that our 4Patriots food products and (Patriot Health Alliance) supplement products are produced in the US. But we're able to do that because the appropriate partners exist today. I'm sorry to hear that the Generator has not met your expectations. For Patriot Power Generators (Patriot Power Generator 1800 and Patriot Power Generator 2000-X): Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, returns containing our Patriot Power Generator require a special box for the unit to ensure they are not damaged in transit. As a result, the return box, along with return labels for the generator and box containing the solar panel and cord, along with select bonus items, require a flat return and restocking fee, deducted from your refund once received. Please contact our team by phone at 800-680-8504 to begin the return process. You can also utilize your VIP Status and reach out to us to begin your return process via our VIP line at 800-485-3509.