Reply from Project Management Training InstituteAug 26, 2021
Adrian,
Sorry to hear about your experience.
Firstly, as a statement of fact, we are one of the most successful companies in the PM exam prep field and consistently maintain one of the top pass rates in PMIs ATP program according to PMI. According to PMI stats, we have the highest exam take rate and one of the highest pass rates.
After your first attempt of the exam you explicitly emailed and mentioned to us that you felt your nerves and the dropping of the exam application at the beginning of your test affected the outcome of your exam; then moving on to mention you needed to study up more on some subjects. This would indicate you felt the results you received were caused by environmental factors and in need of more preparation. Which is much different from the implied causation in your email that our course materials were not effective enough that you state here.
We promised to stand by our guarantee to refund you if you took the exam and failed as per our terms. Yet, you did not even take the exam the required 3 times and wanted full refund from us. We stood by you to support you with study plans, 50+ hours of recorded videos including several on exam strategy analyzing how to breakdown the questions, 1800+ finely tuned PMP exam questions, instructor access, personalized zoom sessions, group exam review sessions every other Friday in additional to extended online portal access, hard copy materials of our comprehensive study guide, brown book, and orange book, to help you overcome any challenges. Our CEO offered to work with you directly. We are disappointed you feel the way yo udo despite all that we offered so you could succeed.