7thearthstudiosReviews of 7thearthstudios.com

Reply from 7thearthstudiosSep 29, 2026

Hey - sorry for that - let us know if we can make right of this situation in any way. We do apologize as for the cropped tees there were some on pre-order and some not on pre-order which caused a bit of confusion for buyers at the time. Feel free to reach out to our customer support for a resolution: [email protected].

Reply from 7thearthstudiosSep 24, 2026

Chad - this has nothing to do with quality or lack of quality control. The 8 inch + sleeves is intentional and this design is one of our more exaggerated designs. This is preferred by some and not preferred by others. Had there been stitching defects, fabric defects, stains in the garment or if the zips differed in sizing being the same size that is a matter of QC. We check each of these zippers individually and we are aware completely of how strict our QC is. You are more than welcome to send them back for a return/refund if the fitting and styling is not for you.

Reply from 7thearthstudiosAug 1, 2026

Hey there - the shirts in your order more than likely were the portion which is a pre-order, in that scope it would have not shipped yet which we have specified there was a delay on. If you do have issues and concerns with our legitimacy we are more than happy to issue a refund if you reach out to our customer service: [email protected]. Have a great day.

Reply from 7thearthstudiosApr 18, 2026

Hey Chris - This is quite dishonest of a review so we will clarify for the public after going above and beyond for your order. You seem to forget you received all your orders from us. The second order with the sweats you did not like the sweats due to sizing. After which we asked for you to send it back for a refund as we do not cover international returns. You complained about that then went to trustpilot to review us and call us scams for asking for that. After which our sales rep on email reached out to you to offer a FREE replacement of sweats direct from factory - she mistakenly offered another pair for FREE. We delivered 1/2 FREE sweats where we paid for shipping and duties to get to you. The size was not wrong it was based on the measurements YOU provided via email which would be the best fit for the measurements YOU provided. We got scammed by YOU as we lost product TWICE to you.

Reply from 7thearthstudiosApr 16, 2026

That's unfortunate you had to go down to a 1 star review when all the above is stated on our website - Our hoodies are 520GSM but knit and finished purposely to maintain some breathability during the warmer months to be year round. The waist band is big and the size is mentioned on the website - this is to hold the boxy shape much cleaner and better. We did update you guys that the pre-orders were delayed due to the Iran war issue. As of now we do ship extremely fast outside of the pre-order window. If you are unhappy with your order and feel you can get something better in this price range do definitely reach out for a refund. We'll happily take it back

Reply from 7thearthstudiosJan 22, 2026

Hi Kacy, Thank you for sharing your feedback. We’d like to clarify the situation for transparency and accuracy. The item in question was clearly marked as a pre-order at the time of purchase. This information is stated in three separate places on the product page, including the product title itself, and is also reiterated in the order confirmation email sent immediately after checkout. We did not receive any direct communication from you prior to this review regarding delivery timing, order status, or a request for clarification. Our customer support team is always available to assist, and we encourage customers to reach out so we can resolve concerns promptly and fairly. That said, we understand that pre-orders are not suitable for everyone. As a goodwill gesture, we will be issuing a full refund for this order. We do want to be clear that public accusations made without first contacting our support team are not an appropriate way to resolve issues. Transparency and mutual respect are values we take seriously, and we expect the same in return. If you have any further questions, our team remains available via our official support channels. — 7thearthstudios Team

Reply from 7thearthstudiosNov 30, 2025

Hey Jason - crazy how you feel that any specific reason? We don't see any order under the name of yours - did you not receive a pre-order? If there is any issue drop an email to our customer support and they will help you out: [email protected]

Reply from 7thearthstudiosSep 5, 2025

Your order was $24.50/ Which was a buy 1 get 1 free shirt offer. You paid shipping of $14.50 on the original order. You were refunded $17.50 by our automated system which automatically deducts shipping label charges which we do not cover as per our refund policy which is clear on our website here: https://7thearthstudios.com/policies/refund-policy Not only that you were told clearly by our email support there would be a discrepancy in the refund amount due to shipping label costs (we have the screenshots of you agreeing to this) Our team also does its best to resolve issues via email with disgruntled customers especially when it has false information like your ridiculous review calling us a "Scam" when by now we have enough market share for people to know otherwise. We don't tolerate defamation and malpractice on the customer end (which is exactly what your doing - and funny enough accusing us of) so we do our best to resolve any small issue behind the scenes. Also on your end as a customer after reading our return policy/Agreeing to our customer service rep that you won't be refunded the full amount due to shipping labels you could have easily reached out via email and said "what's going on?" and we would have clarified. Keep your review not an issue for us - Anyone with an IQ can read our response and make their own decision. Oh and please do not shop with us again, thank you.