7thearthstudiosReviews of 7thearthstudios.com

I ordered in early September with an estimated October 5 shipping date. It’s now the third week of October, and my order still hasn’t shipped. Meanwhile, 7th Earth Studios continues advertising new products instead of fulfilling existing orders and communicating honestly with paying customers. Delays happen, but missed deadlines, and empty promises are unacceptable. Stop advertising what you haven’t fulfilled and start taking care of the customers who already paid. I wouldn’t recommend ordering from this company.

The quality is there, but the sizing and returns process is purposefully and unnecessarily complicatedly tedious. I had to make a return because their neck lines were too tight on a XXL. I probably won't be coming back because the first return is how I determine a brand's customer service. If it were easier I might but this company failed terribly. I sent an email requesting a return label literally within, five minutes of opening my package and trying the first item on. I got back a 3 - 4 step process, 3 days later that will now take a couple of days for a label to be issued. THEN, I have to use said label within 3 days or it is invalid. I am glad I have ADD because this kept me focused out of spite.

Bought 3 pair of pleated sweatpants. Looked great until I washed them. All the pleats came undone from a single delicate wash 💔. The pants themselves feel pretty good at the very least though, props to them for that.

I pre-ordered three items from this brand on February 13th: one hoodie and two hoodie + baggy pleat sets. They were originally promised for March 15th delivery. That date was pushed back to March 28th, then again to April 2nd. There were no proactive updates whatsoever — I only found out about each new delay when I reached out myself. After the third missed delivery window, I had no choice but to dispute the charges. Their response was “ongoing shipping issues,” which is hard to believe because one of the hoodies actually arrived on time. If there were real shipping problems, how did that one item make it through without issue? The only positive was that Vakar Ahmed responded when I contacted support. He was polite and apologetic, but apologies don’t fix repeated broken promises and zero transparency. Better proactive communication and realistic timelines would have gone a long way.I would not recommend pre-ordering from this company. If you need something quickly and reliably, look elsewhere. I still like their product, they just need to up their service to the higher standards. -A follow up to your reply: I have all the email screenshots, timestamps, and order records to prove exactly what happened, so let’s correct the record. You did not send emails “every 3 days.” Between February 13 and March 24, I received zero proactive emails from you. Not one. The only updates I ever got were after I contacted you first. Here’s the actual timeline: March 24: I emailed asking why nothing had shipped and requested a refund. You apologized for “ongoing shipping issues” and pushed the date to March 28. April 1: Still no shipment or confirmation. I emailed again. You then moved it to April 2. April 3: Third missed date, no email from you. I emailed requesting a full refund and opened a chargeback. Only after my April 3 refund request did you suddenly reach out saying you were “processing” the order and noticed the chargeback. This clearly shows the order was not being prepared until I forced the issue. The “Iran war shipping issues” excuse also doesn’t add up — I still received one hoodie on time. If global shipping lines were truly disrupted for the entire order, how did that one item ship and arrive without problem? Instagram stories are not acceptable communication for customers who pre-paid and were given firm delivery dates. Expecting people to monitor your social media daily is unreasonable. I didn’t need more apologies from the owner. I needed you to meet the promised dates or proactively cancel and refund when you couldn’t. Having a “refund channel” means nothing when you only act after the customer escalates and files a dispute. Over all, I appreciate your business.

Don't believe their “fast shipping”: a 9-day wait, still no tracking number. I'll update the review once I receive items. So far just a wait game with daily spam emails from them

I’ve bought many items from them before, however, they have a horrible customer service team who will never respond to your emails.

Lied about a bundle deal, sent a bull**** promo for $15 off (much worse deal than bundle), I emailed them and asked for the original items. They claimed they would send the originally promised items. Nothing now a month or two later. I ordered before Christmas and by Mid-May I still don't have all items. Very shady. They even still advertise this deal, breaking advertising laws in the US. Easy lawsuit if they were worth the time!