Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Nicola
good customer service and always willing to go the extra mile to resolve issues.
Reply from 8x8Nov 6, 2019
It's great to hear that you are enjoying the experience and our services. Thank you for taking the time to leave a review.
Mary R.
Very good response to all queries.
Reply from 8x8Nov 6, 2019
It's great to hear you are enjoying our services and thank you so much for taking the time to leave a review.
Joey
Our company has been pleased with our 8x8 telephony solution. I have yet to experience a technology solution that is problem free, and 8x8 is no exception. However, they have a transparent notification system that sends emails as soon as a problem has been identified and provides regular updates (also be email) until resolution. More importantly, when I have had to engage support directly, they have been responsive and quick to get our problems resolved.
Reply from 8x8May 12, 2020
Thank you so much for leaving a review. We will continue to work with you to resolve your issues and that you are enjoying our services.
Baki
Amazing and responsive support and a reliable service.
Reply from 8x8May 12, 2020
Thank you so much for your review and it's great to hear that you are enjoying your experience.
Asher B.
The overall service is good. We find the biggest issues that have an impact on revenue is outbound calls fall over. The fix has been identified as a carrier issue, for example, 074, 084 number not connecting at all. Then we had the issue of calling mobile numbers from the carrier EE, it was where the call was being diverted to an international carrier making out the user was abroad even when not, as for the nature of the business this means people can not be booked into work that will impair the ability to earn money for the business. The Agents on support desk are great the 10 min fix time is a little harsh on both support and users calling up. The web service is tuff to see my updates vs the agent updates.
Reply from 8x8May 12, 2020
Thank you so much for your review. We will continue to work with you to resolve these issues and are happy that your overall experience has been good.
Philip N.
Good service, the stafff are very helpful too, have worked with them for the past 3 years now, no real issues
Reply from 8x8May 12, 2020
Thank you for your review. It's great to hear you are enjoying your experience and we look forward to continuing our partnership with you.
Tom N.
8x8 UK Channel support have been a great help to myself and colleagues whilst implementing this system around the globe! I cant fault the team and their proactive approach.
Reply from 8x8May 12, 2020
Thank you - it's great to hear you are having a positive experience with our services and support teams.
Lisa H.
Fantastic system would highly recommend Best choice we made as a business
Reply from 8x8May 12, 2020
It's great to hear your feedback and we look forward to our continued partnership with you.
