Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Customer
Still waiting for issues to be addressed.
Reply from 8x8Oct 23, 2025
Dear Carmel, we are sorry your issue has not been resolved. I have contacted the department dealing with your request, they will be in contact shortly. We apologise for the inconvenience.
Rich
I have been having problems with the phones on the floor (CSR's) going down. I have had my IT company (ICS) work with you folks, but you still have not provided a solution for us.
Reply from 8x8Oct 23, 2025
Hi Rich, I'm sorry you have been having issues that have not yet been resolved. I can see our Support Team are currently troubleshooting this issue with you. We are commited to resolving this for you.
Kent
They were not able to help. Phone System has been down for 5+ months
Reply from 8x8Oct 23, 2025
Hi Kent, we are sorry yo hear you have had issues lasting such a long time. I have reached out to you so we can assist further.
T. S.
I've been using 8X8 for all my personal and business calling and texting since 2021, and they have always had reliable, fast, correct and smooth operating systems. Plus, their customer support is excellent.
Reply from 8x8Oct 23, 2025
Dear Customer, Thank you for your loyalty and for sharing your positive experience with 8x8! We're thrilled to hear that our systems have consistently met your personal and business needs with reliability and efficiency, and that our customer support has been excellent. Your satisfaction and trust mean a lot to us.
Sam
Amazing product. Easy to use, works 100% of the time, all the features I could want.
Reply from 8x8Oct 23, 2025
Dear Sam, Thank you for your fantastic feedback! We're delighted to hear that you find the product amazing, easy to use, and fully reliable. We appreciate your support.
Seema
Good to meet 8x8 colleagues and discuss features we are not currently using within our licence, excited to hear about upcoming Beta programmes and roadmap. The demos were really insightful. Came away with lots to think about and progress in terms of system enhancements.
Reply from 8x8Oct 23, 2025
Dear Seema, Thank you for sharing your experience! It’s wonderful to hear that your meeting with 8x8 colleagues and exploring features was useful. We look forward to supporting your progress and helping you maximize your use of 8x8 products.
William
Your service works very well. It is very reliable. The voice mail system is easy to access when i am away from my office. I tell others about 8x8 and its reliability.
Reply from 8x8Oct 23, 2025
Hi William, Thank you for your positive feedback! We're delighted to hear that you're satisfied with the reliability and accessibility of our voicemail system, especially while away from the office. Your recommendations mean a lot to us.
EM
You cannot block a caller from IVR/AA; you cannot text in-house users cell phones; long delay for recent calls to show up in Analytics; need more options in IVR/AA like After Hours and another lunch instead of only open, closed, lunch; Alternate menu has to be done manually; direct numbers should also work as fax numbers like Ring Central; Front Desk needs more options; User Call Log does not show calls in App from Ring Group when another user answers it, but does show them on a Desk Phone; Caller ID with Ring Group Name drops of when Parking and Transferring a call; cannot get Built-in Call Controls for headset to work anymore after updates to App...there is always an issue after an update, loss of features, etc.
Reply from 8x8Oct 23, 2025
Dear Evelyn, Thank you for sharing your detailed feedback. We understand the importance of these features to you and appreciate your patience. We will make our Product Team aware of features you have requested.
