Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Gail
Excellent all round service
Reply from 8x8Oct 24, 2025
Hi Gail, Thank you for your feedback! We're thrilled to hear that you're satisfied with our service. Your support is greatly appreciated, and we're committed to maintaining this level of excellence.
Huck Logistics L.
8x8 Inc is a cheater VOIP provider, first in agreement they write that 8x8 can increase price without Notice and then they tripple the prices without of consumer's knowledge. because they already have signed PAD and cusumer can not chargeback 8x8 Inc. Avoid 8x8 Inc. consumer cant win from cheater voip.
Reply from 8x8Oct 23, 2025
Dear Customer, we're sorry you feel you have had a bad experience with 8x8. We appreciate your feedback.
M H.
I do like 8x8 and well enough not only have it at my office but at my home as well. There are times when it's difficult to make outgoing calls and sometimes I have to re-dial. Sometimes the voice is choppy but 98% of the time it works great. The features are great and programmable from any computer and many features can be accessed from your cell phone
Reply from 8x8Oct 23, 2025
Dear Customer, Thank you for your feedback! We're thrilled to hear that you use 8x8 both at the office and home, and appreciate your satisfaction with its features and accessibility. We're sorry to hear about the occasional issues with outgoing calls and voice quality, and we're working to improve consistency. Your input helps us refine our service to ensure a smoother experience.
GUSTAV
Great response.thanks for prompt reply.
Reply from 8x8Oct 23, 2025
Hi Gustav, we're pleased to hear you and a prompt response. We appreciate your feedback.
Art
Through no fault of 8x8 it took an inordinate amount of time to find a solution and many different communications, both by email and verbal. I know that a customer like me who has to deal with the ISP (in this case Astound) and with 8x8, so there's different approaches. Anyhow, Astound came yesterday and installed a new modem/router and now the system seems to be working fine. Also, my communication with your tech people yesterday quickly resolved my call forwarding rules. Again, not the fault of 8x8, but the timing of getting a solution is the reason for the 3 stars and not 5. Art Berard
Reply from 8x8Oct 23, 2025
Hi Art, Thank you for your understanding and patience. We're glad to hear the system is now working well after the modem/router update and that our tech team was able to resolve your call forwarding rules promptly. Thank you for your feedback.
Susan
I can’t live without you! Highly recommend you guys!!
Reply from 8x8Oct 23, 2025
Hi Susan, Thank you for your enthusiastic feedback! Your support means a lot to us, and we're committed to continuing to provide you with excellent service!
Tom
8x8 has performed better than any of our other VOIP systems we have used, but the occasional bug or inconsistency is frustrating. 4 stars means it is very good service overall, just not excellent.
Reply from 8x8Oct 23, 2025
Hi Tom, Thank you for your feedback! We're pleased to hear that 8x8 has outperformed other VOIP systems you've used. We understand your frustration with occasional bugs and inconsistencies, and we're actively working on improvements to enhance reliability and performance. Your support and patience are greatly appreciated as we strive for excellence.
Unhappy
Waiting to hear from our account manager for more than three days now. Nothing.
Reply from 8x8Oct 23, 2025
Hi Scott, we're sorry your request has taken longer than expected and the inconvenience caused. Your request is now being processed and we will reach out to you when it has been completed.
