Great
Based on 390 reviews
9amHealth4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day.Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes:*Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance.9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.
9amHealth (9am.health) has 390 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
390 approved reviews, newest moderated first
Albie From Keller Williams L.
The level of customer service has been exceptional from start to finish. Every interaction has been prompt, professional, and genuinely helpful. It’s clear that customer satisfaction is a top priority, and it made the entire experience seamless and enjoyable
Beulah J.
This program is amazing!!!! They are so thorough, informative and responsive. The experience exceeded my expectations in every way.
Sheniqua F.
I am so happy I found 9amHealth. They are quick to respond to my inquiries whether by telephone or Message. They have there process down to a science. From putting in my labs to the cellular scale. I had a couple of occasions about a week apart and I spoke to the sam person and she knew who I was. The feeling of being more than a patient on the other side of the line or keyboards is just the icing on the cake for me
Carlos H.
I’ve had a great experience with 9am Health. They are incredibly efficient and prompt—prescriptions, refills, and lab orders are always handled quickly and seamlessly. What really stands out is how easy they’ve made managing my chronic condition. Their team is responsive, supportive, and genuinely invested in making sure I stay on track with my health goals. It’s such a relief to have a service that takes the hassle out of care and actually helps me feel in control of my health. Highly recommend!
Baker
I would give this company a 0 rating if possible. I have been taking Zepbound for 7 weeks as prescribed by my doctor. When my husband went to the pharmacy to pick up my next prescription with a Lilly Direct discount / savings card which discounts the drug by $400 off of the out of pocket cost of $1000 a month. (Have to pay for out of pocket because our insurance won’t cover it because I have not been diagnosed with diabetes, just obesity.) Anyway he was told by the pharmacy to call a number for 9 AM Health because as of 1/1/25, my husband’s employer had signed a contract with them. So I jumped lots of hoops, questionnaires, doctor summaries, blood work, bought their blu tooth scale, was contacted every day by text about something else they wanted until we told them I needed the next prescription filled before leaving for an overseas trip. That’s when the sh*t hit the fan. The next text I received from them told me they would not allow my prescription to be filled because I had not gone through their 12 week program and assessment of my weight loss to determine if I would be eligible for Zepbound which apparently was never going to be approved because I do not have diabetes! Also, since my husband’s employer signed up for this program, we were now not eligible for Lilly’s $400 discount. So, after a number of weeks dealing with this company which never stated up front that in order to be considered as candidates for weight loss medication, one had to go through their 12 week program, with no guarantee of being approved for a prescription! We have complained to our husband’s company and we will see what they say. Let’s just say this is a company which wants a piece of the medical gouging business - just another layer of keeping people from getting prescribed medication and making money off them like the insurance companies. I recommend you join Weight Watchers on line in you want a program. Forgot to mention that the pitch is that the prescription would cost $50 per month. Sounds like a deal too good to be true and it turned out it wasn’t true. Also, 9 AM Health, I have read all of the bad reviews on your company, don’t waste your time and and give a pat response on my review. You need to use the time to rip off more people!
Reply from 9amHealthApr 5, 2025
Hi there. We tried to reach out to you via phone today but were unable to reach you. My name is Sophie, and I am the Head of Patient Advocacy at 9amHealth. I would be more than happy to speak with you directly to review the feedback you have. We understand that due to the start date of your medication therapy, you did not meet the requirements for continuing medication treatment at this time through our program. We know this is frustrating, but we do our best to be transparent and provide options for our members. We value your feedback and look forward to hearing from you. We hope you and your husband have a safe and fun trip, and we hope to work with you in the future!
Kushal
Amazing prompt communication and spot on programs for weight management! I am really happy with the service overall.
Courtney
Really great session where Nalan, the RD, talked through a few scenarios directly with me and made a plan on the spot I could easily follow and succeed with. Good brainstorming session putting things into actionable behaviors. Also really great suggestions that gave me renewed energy and refreshed ideas to change things up.
logan.colby
9amHealth and Joslyn, my Clinical Care specialist, have really helped me achieve my health goals. 9amHeath has provided education in various health areas as Joslyn has added specific actions to add to my regimen and inspired me to stay the course in our ongoing 1x1s.
