Great
Based on 390 reviews
9amHealth4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day.Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes:*Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance.9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.
9amHealth (9am.health) has 390 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
390 approved reviews, newest moderated first
Debra L.
Full-on Services!!! 9amhealth checked all the boxes. Great service! Menu offerings. Effortless weigh-ins. Check-ins with knowledgable, compassionate practitioners. And, so much more!
Reply from 9amHealthMar 16, 2025
Hi Debra, thank you so much for taking the time to share your experience with 9amHealth! We are so grateful to be a part of your health journey.
Unknown
When I signed up for 9amHealth, it was in hopes to receive support and guidance for my type 2 diabetes. Even though I had a diagnosis, my doctor was sending prior authorizations with them being denied for medication that I needed. Once I joined, and provided the needed lab results and documentation, it was smooth sailing from there. I received my medication within a couple of weeks and only pay $25 out of pocket for my glp1. I also receive ongoing support from the clinicians with regular messaging. It is important for people to understand these medications go hand in hand with diet and exercise and are not to be used as a way to be “skinny” they should be used to be healthy and help combat weight related issues and aid in weightloss. Thanks 9am for all of the support and encouragement!!
Reply from 9amHealthMar 16, 2025
Hi there! Wow, thank you so much for this review. We appreciate your kind words, and we are so glad to be able to support you on your health journey. We are here for you and look forward to continuing to work with you!
Elvie
Overall I don't recommend 9am health. It has taken over a month of communication back and forth with just a PharmD and I have yet to speak to a doctor. Very unhelpful on the phone as well. Condescending and no answers. They literally said to me "I mean I guess I can just ask a Doctor if you want." Why am I speaking with a PharmD and not a PA or nurse at least? I think they must drag it out so much to get money from my insurance or something. Disappointed. Edited to remove "student" from PharmD: Some reasons I assumed student were because "I don't know how medications react." "I mean, I guess I can just ask a Doctor if you want." And PharmD keeps calling the nurse at my PCP a "receptionist"
Reply from 9amHealthMar 13, 2025
Hi there, we are so sorry to hear this was your experience. We would be happy to discuss your concerns over the phone so we can discuss them in more detail. Please call us at (202) 932-9958 and ask for me, Sophie, Head of Patient Advocacy. Regarding your concerns about speaking with students, we do not employ students at all. Each pharmacist on our staff is a PharmD (Doctor of Pharmacy) and has been trained specifically in the conditions we treat and medications we prescribe. In addition to our pharmacy team, we have physicians on staff, including Obesity Medicine Specialists and Endocrinologists, who are available to our members as part of their program. We never intend to drag anything out, and we can guarantee that doing this would not benefit us. Again, we would be more than happy to discuss these issues in detail and see if we can reach a resolution. We are here for you and are committed to resolving any and all issues you have encountered. Best, Sophie Head of Patient Advocacy (202) 932-9958
Philip L.
Updating my Review, since I made it through the 12 weeks which seems more mandated by insurance than anything I am now on the medicine and things are going much better. They should be allowed to be upfront that it is a insurance requirement thing to force you in a 12 week program where you don't get a lot out of the modules, they take literally 2 minutes to do every week. All and All things are going better so increased from 2 to 4 stars. ******** Been doing this for about 3 months, they make you wait till 3 months to prescribe medicine or maybe prescribe medicine. I've gained about 8 lbs since starting their program. I was joining it to lose weight. Advice I was giving seems to have increased my weight as I was on a downward to even trend before hand. I'm pretty sure I'm just going to go somewhere that prescribes medicine from the start.
Reply from 9amHealthMar 7, 2025
Hi there. Thank you for providing this feedback to us. We are sorry to hear the program has not met your expectations thus far. We encourage you to contact us directly and speak with your Care Team to adjust your treatment plan as needed. Regarding medication, we understand it can be frustrating not being able to start on medication immediately. Any medication for weight loss works best, as seen in all the studies, when it is started alongside a structured weight loss program. Most people do not have access to ongoing nutrition and lifestyle support, and we want to ensure that you have all the tools you need to be successful, with or without medication. We are more than happy to discuss this further with you! Please call (202) 932-9958. Thank you!
Sara B.
Amazing experience so far! Customer service has been great, meeting with my doctor was great, definitely would recommended based on my experience so far.
Reply from 9amHealthFeb 14, 2025
Hi Sara, we are so grateful to be able to support you on your health journey!
Rhiannon B.
I've not had a great experience so far. I am having to work with this company through my insurance provided by my employer which is fine however I pay for a primary care physician who initially prescribed me Wegovy for weight loss but in order for it to be given a prior authorization I have to go through 9AM. I am fine with that however even after explaining health issues I currently am going through they still prescribed an oral medication that is not recommended for someone with thyroid issues to take and when I tried to speak with someone on the app about it they ghosted me. So naturally I reached out to my primary who said "I would not take it and if they want to start you on something try Metformin". I reached out to 9AM again and again heard nothing. That was days ago and I gave them the weekend assuming no one would get back to me then but I've reached out again yesterday AND today and still nothing. The communication has been horrible.
Reply from 9amHealthFeb 5, 2025
Hi Rhiannon, Sophie here! I was grateful for the opportunity to speak with you today, and we look forward to improving this experience from here on out. We take your feedback seriously and are actively working on improving the member experience based on the information you provided. We look forward to speaking with you more soon!
Melanie M.
They were fabulous until they weren't. Very responsive for the first two months. They answered texts the same day and explained things carefully. Suddenly they stopped responding. I've sent three texts over the past week and haven't received a response and now I'm out of meds. I'm giving two stars overall. 5 stars for the initial experience, and zero stars for my current experience
Reply from 9amHealthFeb 4, 2025
Hi Melanie, we are so sorry to hear this! We do our best to respond to all our members quickly, and we are sorry this was not the case. We highly encourage you to call us at (202) 932-9958 should you ever need us urgently. Thank you.
JA
Do not use this company. They prescribed me an incorrect dosage and when I tried reaching out for clarity, I didn’t receive a response for over two days after emailing, calling, and texting. They tried to correct it after I had already picked up my prescription from the pharmacy but provided no background as to why my prescription was changing or when I should change my dosage instructions
Reply from 9amHealthJan 26, 2025
Hi there, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration this caused. Accuracy in prescriptions and timely communication are priorities for us, and we’re sorry we fell short. Once we identified the issue, we updated your dosage instructions and provided guidance on how to proceed. However, we recognize that our response should have been faster and clearer. To prevent this from happening again, we are improving our review processes, conducting a full audit to ensure accuracy, and streamlining how urgent inquiries are escalated. Your health and safety are our top priorities, and we’re committed to doing better. Please don’t hesitate to reach out if you have further questions or concerns.
