Abt ElectronicsReviews of abt.com

Fast shipping, fair pricing! I love this store! I will buy from this store again!!

Ordering from Abt is always a pleasure -- good prices, smooth user experience and prompt shipping!

I bought a washing machine from ABT not even a year ago. I took the warranty as I wanted to be safe. Recently, my washing machine began to break when it was not running. So I called ABT as one would do with warranty. The first individual came and could not find the issue, was a really kind individual. I called ABT once more as it continued to happen. With a quick google search you can find that it can be the inlet valve or the drain hose! When someone arrived today not only did he ignore me, after I said it leaks when IT IS NOT RUNNING and decided for 20 minutes to just run the machine, but also decided to cuss me out. Really nice company for trying to take advantage of an immigrant women. I will be more than happy to reconsider this review, if ABT holds to their standard but as of right now I would recommend any place other than here for stealing money from people and not upholding their warranty.

The service team was awesome! They are very knowledgeable and answered all our questions

Shipped on time, arrived in a timely manner and all was complete

I was really hesitant about going there, because I thought I wouldn’t be able to today afford anything there, but I had a wonderful experience at ABT. My salesman (Mr. O’Brien) was great and he helped me in every way that he could though price matching, to get a refrigerator at a price that was right for me.I am very happy with my whirlpool refrigerator. It’s nothing fancy. It keeps my Pepsi cold and my Häagen-Dazs bars frozen. So I’m very happy with my purchase. Would likely recommend. Also, the store is “Beautiful”?

This company is no longer the bastion of quality and service it once was. I've been purchasing major and minor appliances and media equipment from Abt for more than 26 years, but today was the last straw. I live in Aurora (about 26 miles one-way) to their store, so I always call first to check to ensure the item I want to purchase is in stock. In this case, I wanted to view an LG washer with agitator. I called and spoke to "Kevin" who said he was working from home in appliance sales. I told him the item I was considering--giving him the name and model number from the online description on their website-- and specifically asked, "This item is on your store floor so I can view it, correct?" After a brief pause (2-3 seconds), he said, "Yes, it is on the floor." (I assumed the brief pause was while he checked his computer to see if it was on the floor; now I realize the pause was him deciding whether or not to lie just to get me in the store.) He immediately launched into a sales pitch--telling me I could order over the phone. I told him I needed to see it in person, as there are different styles of agitators (some allow small clothing items to disapper beneath the agitator, and some are flush with the botom of the washer bin). He then launched into "If you buy the dryer, too, you can save an extra $100." This has become my main complaint with Abt: pushy sales people who don't LISTEN to the customer. I once again insisted that I needed to see the item first. Then he said he would be in the store after 12:30 p.m. We agreed that I would meet him there. Before we hung up, he said, "Great. See you soon and you can buy it today." I drove the 26 miles, asked for Kevin at the customer service desk. A guy said he was "upstairs" and he would go find him. About 10 minutes later, this same guy said, "Kevin will be about five more minutes." Okay. Fine. While I was waiting, I gave the model number of the washer to the customer service agent, and asked him if that model was on the floor, because I didn't see it when I walked in. He said it was not, and that it was not even in stock. Wait. What?!! Clearly Kevin was just hoping to lure me into the store and sell me whatever he thought he might be able to sell me that day. I drove approx. 70 miles round trip for NOTHING. Beyond that, while I was perusing the washers when I first entered the store, a sales rep approached me and asked, "Do you need to *buy* a washer today?" I thought that was odd questioning. Maybe, "Do you *need help* with washers today?" would have been more reasonable. BUT, Abt sales people have become such vultures because of, I am assuming, their commission-only status. (And if they are not on commission only ,then why are they such pushy vultures?) The instant I told the guy that I had already talked to "Kevin" earlier in the day, this sales rep literally snorted at me, and whirled around and walked away as he said in a snarky tone "Well, I don't know no 'Kevin.'" Simiarly, while I was at the CS desk waiting for Kevin, another sales associate approached me and said, "Can I help you wtih something today?" I told him that I had been waiting for "Kevin" but I wasn't sure if he was ever coming. The guy walked away without a word. No, "Glad you are being taken care of," or "Okay," or even a nod. Just quickly walking away. FInally, on my way out the door (after I learned Kevin had lied to me I had no desire to even buy anything from Abt) yet another sales rep asked, "Are you looking TO PURCHASE an appliance today?" Do they TRAIN these people to be this pushy? There are so many other retailers that offer the same products at the same prices--AND that can deliver the next day. (Abt is always at least a 1-2 week wait. Admittedly, that is probably because I live in the western 'burbs. Still conveinience matters.) I used to be willing to pay the extra sales tax when purchasing at ABT (they are in Cook county, which has a MUCH higher sales tax than where I live) because of the quality and service. (I have never had any issues with their installers.) Now that the in-store service is gone and sales people have turned into pushy rude robots, there is no reason to go back. Not woth fighting the road contrsuction, the traffic, and the overly aggressive and TOALLY UNHELPFUL sales people. Their sales people only care to speak to you if they think they can make a commission that day. UPDATE AND RESONSE: I stand 100% by my original comments. IF you are going to lie, at least make it believable. I never said what color I wanted...so how would you know that one "in a different color" was on the floor. FYI: I checked the ENTIRE floor, and there were NO LG washers on the floor with an agitator in the model # I wanted. Do you really think a customer is that stupid that they would know that color makes no difference when it comes to features? Now Abt has resorted to calling customers liars to repair the co's rep.

Love Abt. Got so much stuff from them. Great prices, they deliver on time and its easy to change and arrange your delivery. The delivery men are always professional, helpful and respectful. Would buy my appliances NO where else !