Abt ElectronicsReviews of abt.com

My decision to procure a refrigerator from ABT was greeted with high expectations, largely fueled by the reverberating echoes of their celebrated reputation for unparalleled customer service. The warm and accommodating disposition of Robert, the initial emissary in the sphere of customer interactions, further augmented these prospects. Alas, the trajectory of my encompassing journey within the realm of ABT experienced a precipitous downturn, a plummet precipitated by the regrettable limitations of their technical cadre. The inaugural delivery of the refrigerator unveiled unmistakable incongruities. The installation process was marred by a series of vexing tribulations, encompassing a misaligned door and perplexing resonances. It felt as though we were contending with a faulty artefact, fresh from its packaging. This pivotal juncture heralded the inception of a sequence of visits by their technicians, a multiplicity notable in its persistence. We endured a total of seven instances of technician interventions within the confines of our abode, nurturing a fervent optimism that, at some point, they would effectuate the necessary rectifications. Yet, alas, it culminated in an uninterrupted cycle of disenchantment, as they diligently endeavored to recalibrate diverse components, replacing some in earnest pursuit of a viable solution. On one occasion, an entirely new refrigerator was even introduced into our domicile. Nonetheless, irrespective of the frequency of their exertions, the issues endured with a frustrating and persistent tenacity. The apparent incapacity of a company to competently install a refrigerator despite subjecting the customer to seven technician visits indeed constitutes a perplexing predicament. The resultant frustration and inconveniences were overtly untenable. We were coerced to reconfigure our schedules, sacrifice valuable work hours, and grapple with the incessant disruptions occasioned by the technicians' recurring domiciliary intrusions. Even subsequent to this protracted series of interventions, the refrigerator remained obstinately unresponsive, steadfastly declining to align with its intended functionality. The disarray in the door's alignment persisted, and the irksome rattling endured as an unceasing refrain. At this juncture, my faith in ABT's capacity to deliver a product of commendable quality, coupled with proficient technical support, has been irrevocably shaken. The evident dearth of requisite expertise among their technicians to execute even rudimentary installation tasks stands as a glaring indictment. I would vehemently caution those contemplating a transaction with ABT to exercise prudent circumspection. While the veneer of amiability in their initial customer interactions may possess a certain allure, the palpable void of competence on the technical front constitutes a stark and disconcerting concern. My personal encounter has metamorphosed into a nightmarish tableau, a circumstance I would not wish upon any discerning consumer. I implore you to spare yourself such tribulations and explore alternative avenues that hold in highest regard the fundamental tenets of quality and dependable service.

It's always a pleasure to work with Abt. Another phenomenal experience! The professionals that are part of the Mobile Install team are always incredibly responsive and ensure a very smooth transaction. A very special "Thank You" to Don McDade and James Senne - they are great to work with and designed a very custom solution for my car. Abt has a truly wonderful team and I look forward to working with all of them again in the future.

Orders get cancelled without notice a day after being placed and charged on your credit card. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time. And as far as their response goes, no one in their right mind is going to pay 20 bucks to wire them funds for a transaction and wait 3 days when one could just go to one of a hundred other companies selling exactly the same thing at the same price. Which I did. Target had no problem with my order. Maybe they should get a 3rd party verification company that actually knows what the hell they're doing and things might get better. Also their response completely ignores that I reached out in response to their order verification email and provided the correct information. And yet... canceled again. Abt is just not worth the time and hassle.

Wanted to upgrade my tv. Told salesman that tv must integrate with my hearing aid tv adapter. When installing it could not cjonnect. I complained and the salesman requested $187 more to get more parts!! That also did not work AND in the process I lost wifi on my new tv!!! Service guy suggested I keep my Apple TV since that still had the wifi connection. I have requested the extra $ 187 back, got salesman HAVE A NICE DAY. Stay away from Abt

I called on 05/27/2023, spoke to Robert T. in Abt, He knows what he was doing. I want to thank you for a great experience. I explained to him my situation with the A/C, the guy who I hired brought 2 window A/C, instead of inwall A/C. I didn't notice that either, thinking I'm working with a professional. After further explaining to Robert, He was well aware what was wrong with it an concerned. Robert I want to thank you knowledge of A/C.for 24 yrs. I will be purchasing another inwall A/C. later in the future. In less then a week today 06/03/23 my new inwall air conditioner was installed. thank you Kevin C for explain how the inwall A/C work and your co-worker.

I applied for a line of in store credit, they refused which is fine I get it, but they absolutely decimated my credit score with a single hard credit check. They dropped my score by 43 points in 2 minutes and it took me 8 years to move it up by 55 points so they almost wipe all that time worth of progress from me. I'm very dissatisfied and I will never even look at anything this website has to offer ever again. It's disgusting.

Excellent service very professional and their cleanup was very well done. Would highly recommend your store. Definitely will do any future purchases with you.

Arek and Christian were terrific. The first call to notify me delivery was coming was very polite and professional. They arrived a bit earlier then they anticipated and were very courteous They got right to work and were finished in 30 minutes. Arek cleaned the area where the old dishwasher was and cleaned as he worked. Very nice people both of them. Very pleased with the results.