Accredo Health Group, Inc.Reviews of accredo.com

Every experience with one simple prescription was awful. Most people at Accredo I spoke to didn't know what they were doing. I received inconsistent information from multiple people and was often told "you shouldnt have been told that." Multiple errors were made by Accredo, which supervisors admitted, but no one did anything about it other than make excuses. They took ownership of nothing at all. The incompetence, indifference and lack of professionalism was astounding. I was quoted an incorrect co-pay and it took months to get that addressed but still not fully resolved. This all seems to be standard for Accreco (Google "Accredo Reviews"!)

AI answers, lots of chatter you have to listen to just to keep getting transferred. I dialed the BEST number to get through but still got transferred several times. I had to repeat THE SAME INFO with each transfer. I finally asked for a supervisor and she was amazing! This only took 45 minutes.:(

I am writing this review to warn others about the severe lack of competence, communication, and follow-through at this specialty pharmacy. Because of their systemic administrative failures, I was left without my vital preventative medication for two full weeks and have been actively suffering from debilitating migraines as a result. The primary issues I experienced include: Repeated Billing Incompetence: For the second time in three months, the pharmacy repeatedly misbilled my insurance, running it as a standard prescription instead of a medical procedure. It took over 10 phone calls on my part just to get them to correct a mistake they had already made and supposedly resolved a quarter ago. Useless Support and Empty Promises: The front-line patient care advocates are entirely ineffective. Things only move forward when a supervisor is involved, but even then, the supervisors make promises they do not keep. Arbitrary Delays and Lazy Processing: After the billing issue was finally fixed, supervisors repeatedly told me they needed "three days" to process and verify the prescription. At exactly the three-day mark—with nothing resolved—they finally bothered to look at why it was stuck. It turned out the pharmacist needed a simple clarification from my doctor, a detail they sat on for days without notifying me, even though the order was completely correct on the Evernorth portal. Disrespect for Providers' Time: When my provider's office kindly called within the hour to resolve the pharmacist's question, they were forced to sit on hold for over 30 minutes just to give a quick clarification. Absurd Bureaucratic Hurdles: Even after the clinical clarification was resolved and despite having a $0 copay, the pharmacy still required me to call back yet again to manually "authorize" the release of the medication. This pharmacy does not treat prescriptions like life-altering medical necessities; they treat them like low-priority paperwork. Their inability to manage basic insurance coding, combined with a total lack of internal communication, has direct, painful consequences for the patients they are supposed to serve. Avoid this specialty pharmacy if you have a choice.

Most incompetent company I've ever had to deal with. No stars deserves at all. I waste more time of the phone getting my prescription updates from bonehead customer service reps reading off of a script. I used to go through Optum Specialty Pharmacy and those guys were awesome! Then my insurance changed and now I'm stuck with these idiots.

This pharmacy service is awful. I was forced to use it due to the requirements of my insurance coverage of a specific medication. When I called as directed to confirm use of the medication, they told me it was not covered by my insurance, even though I had the approval letter from my insurance provider. So that took more time and they had to review and call back in a day or two. When they did, I provided verbal consent to have the medication sent to my physician and to the increased copay amount. Then, a few days later, I received a call that the medication was not authorized and I had to repeat the whole process again. I was also kept on hold for a long time while they investigated until I suggested they call me back.

I am a heart transplant patient, I had a toxic reaction to one of my anti rejection drugs everolimus. I was in hospital for 2 weeks and rehabilitation hospital for 9 days. My new anti rejection drugs are tacrolimus 1mg and. 5 mg. As anyone with any knowledge of transplant drugs they have to adjust them till they are where the doctors want them to be. This requires blood work and adjustment of dosage. I was sent the everolimus not the tacrolimus. I have called many times to get the .5 tacrolimus, I run out in 3 days no sorry no let me help you, just a we can't get the tacrolimus to you for a week. This is the worst pharmacy to deal with and I will be getting my medication from a different pharmacy. I hope I can find an attorney that would bring a suit against Accredo, I would split the money 50/50 just to make them accountable.

They billed my dental plan, not health insurance for my first order. Which resulted in my having a balance. This messed up my deductible and out of pocket, and made my refill a no go. They put my effective date for my health insurance as April 25th not Feb 1st, so they could not rebill, and in order to update the information, they needed 10-15 bussiness days. And best believe, it took all 15 days. One rep told me to call back after 10-15 days to remind them to bill. They said they would override the balance since it was an internal mistake, which never took, for a week. Each day I set up a shipment and was told its coming tomorrow. And each day it got stopped. After one such scheduling, on the portal the delivery date said 7/7/1907! Then I asked to speak with a member of leadership, who told me that when they went to do the payment for the refill, the copay assistance cards funds were exhausted, so they couldn't send it out. If they had billed correctly, insurance would have come back at 100%, with no copay for th refill. So I am still awaiting my refill, I am a week late taking it, even though I originally placed the delivery for 2 weeks before I needed it, to avoid not having my meds. They keep transferring me, placing me on holds, and saying "I apologize for the inconvenience." It's not inconvenience. It's negligence.

Accredo is terrible. I don't understand how 3 different people can claim to setup shipment for medicine and it never arrives. Each time I call its 20 minutes of them verifying address and birthday and setting a date for medicine that Never arrives. No one has an explanation for why it never ships. Often after being on the phone forever, I'll get a text to "please call to set up shipping " after literally just getting off the phone.