Accredo Health Group, Inc.Reviews of accredo.com

A representative from Accredo CALLED ME to schedule a medication. After authenticating me, the representative put me on hold for 19:30. What the heck?

Ordered specialty medicine. I used to get all together now every week or so i have to reorder them . The shipping is always messed up. I was suppose to get 2 of my meds today and only got 1. Called and I was on phone for 25 minutes trying to reach someone that wasn't automated. Someone finally comes on and spoke broken English. I explained what happened and she ordered my medicine for 4 days from now. a couple of months ago they left my medicine that was suppose to be delivered on Monday on a Saturday and it was left in snow on steps till I noticed it on Sunday. It was suppose to say signature required, it did not. It's a constant problem with shipping. I wanted a manager to complain to and she sent me to a team leader named Grace who only said, they reordered and you'll get it Monday. Thank you and I'll mention it to shipping. If it wasn't for it being an express script pharmacy that i need these special medicines for I would switch. Quess I'm stuck because they don't care

Don’t deserve one star. Typical healthcare company who has placed profit over people. They outsource individuals from other countries, customers have a nightmare time to get prescriptions filled, especially the first time and overall terrible experience. So sad that I don’t have a choice who my healthcare chooses for my prescriptions.

If I could give a lower score than 1 star I would!!! I work for a company that troubleshoots claims for pharmacies.. I have to deal with Accredo on a daily basis.. the people they hire to process claims are from who knows where. The can’t speak English very well they miss pronounce names of patients, sometimes it’s quite funny how they pronounce them. Not only that but when I give them a solution to the error they are getting they don’t understand and ask at-least 5 times for me to repeat it. Also, they try every way in the world to get a paid claim even by lying .. for instance caller calls because they are getting a rejection of fill to soon for the medication. I tell them it’s to soon and when the next fill date would be, then all of a sudden they want a vacation override .. when nothing was said about that in the beginning. I wouldn’t think it was fraud if it was a one time thing. But it is quite often .. if you are a patient of Accredo or are contemplating becoming a patient of them. I would highly advise against it.. not only do they take American jobs away from us.. they don’t train their employees. You can tell when you talk to them that they don’t have a clue what they are doing, that’s a lack of training and management..

While I found the home nursing team to be professional, flexible and compassionate, the administrative side was a total disaster. After having been a patient served by Accredo for about eight years, someone mixed up an NPI number which led to a series of problems with delayed delivery, overbilling, and a mistaken out-of-network status assigned by Highmark. This went on for 14 months. I even sent the checks that had been mistakenly sent to me by Highmark directly to Accredo by certified mail, and they failed to credit my account. When I finally got to the analyst working on the issue at Accredo, she was snippy and less than helpful. During this time I was turned over to collections by Highmark, which bears half of the responsibility for this mess.

My overall experience was actually quite good. The exception was their system and what I mean by that is their information would become skewed and inaccurate every time there was a thunder storm. I had to make sure that they had my information accurate on the regular. The good: Customer service was very good if you got people who knew what they were doing with their job. Some didn't know or didn't care and sometimes I would just call back in hopes for a different person, which worked. Accredo Reps listened to my issues with delivery service that was not Accredo's fault. However, Accredo should know about the routes some delivery services take. It was such an issue that the service reps made a note on my profile for a specific delivery service. I did not have a problem since then (albeit still keeping tabs on accuracy of info). Orders: I learned I had to opt out of the text service for my prescriptions because the system would automatically choose the default delivery service which did not deliver to my area. I had to call every time to make sure the order was through the specified delivery service. Accredo is sadly no longer available for my prescripts. I appreciate they tried to call my doctor about the change, but could not reach him. I had to find that out through my medical insurance provider and made a plan from there. So, if anyone is having issues please be aware of three factors: Medical Insurance and you specific plan. Doctor communication failures. Digital data errors or failures. Yes, I know. Sometimes it really is just poor communication and behavior issues. Remember to deal with those carefully and tactfully as well. All the best!

I wish that I could leave 0 stars. They spent a week telling me that everything was fine and the medication for my child was shipping. After 1 week, they told me they couldn't ship it and it would need to be filled with another pharmacy. They lied and said they transferred the RX when in fact they didn't. It caused my child to miss a dose of their medication and they really didn't seem to care. I believe it is the pharmacists who are actually terrible but honestly, I am not sure how anyone who works there is able to rest their head on their pillow at night. Absolutely horrific.

Thank you for the outstanding services! I had to rely on three different services tonight. These people are highly skilled trainers across three different departments. The customer service representative was awesome. Tech support helped me figure out why I couldn't view information in the app but could on the website. Finally, I got to speak with an outstanding pharmacist! He helped me with specialty prescription management! All have provided me with exceptional professional service! Thank you, Accredo Staff and team members!