AccuPOSReviews of accupos.com

What I need: 1. A technical manual, so I can setup maximum amounts, configure tables and orders, sales tax, etc. 2. I found 6 year old YouTube user training videos, unfit for training our staff because the screens look very different. We need updated videos. 3. A chat channel with the AccuPOS help desk.

I am very frustrated with this system. It was not as represented by the sales people. It is not easy to set up. there is no manual and the online manual is so out dated it is no help. It is hard to get through to tech support. ( I have waited on hold for as long as 48 minutes) However when you get through to them they try to resolve the issues. Some of which are in their soft ware. I am stuck with this software ( my other system is just too old for upgrades, which is too bad as it is a great system) It may work great for someone who has not been spoiled by a really good system.

The signature capture is not ideal. One cannot email a customer a signed copy of what is purchased. Just a signature with a transaction number (which is not the same as the receipt/invoice number). Printing a transaction number and an invoice number on a receipt only causes confusion. They should be the same number. If for whatever reason the IP address changes on the server, a terminal, or a PIPO customer display everything gets complicated and requires a call to support.

The hold time for tech support is completely ridiculous! Plus IF you ever actually get to a real human and ask for a return call you never receive one so you have to call back and sit on hold again!

The technical person took about 45 minutes to solve my problem and then created another problem which lead me to calling Quickbooks technical support. He couldn't explain why my Quickbooks software was having an issue. Something that I thought would take 20 minutes to solve ended up taking 3 hours of my day. I'm a business owner, and I don't have 3 extra hours in a day. At the end of the day, my issues were resolved.

Not the best in customizing, very hard to set up your menu, not a lot of options to customize it.

Wasted 3 years on a software that is ancient in its design and execution. Better and more robust choices out in the market.

Generally the technicians are friendly, the issue is hold time. When our register is not operating correctly, or at all, we can not be on hold for an hour. We lose valuable customers and sales during those times.