ACEMAGICReviews of acemagicians.com

ordinateur acheté en fin 2024 pour noël , depuis début 2025 quand je veut lancé un jeu j'ai l'impression d'avoir un avion sur mon bureau , en fin mars j'avais déjà le pc qui se déshabiller puis les vise parte toute seule et surtout payer 4euro pour ça ce n'est pas rentable A FUIR , je modifie le message car la sa m'evnerve enormement , quand je baisse l'ecran du pc il fait un bruit bizzare et maintenant j'ai des endroit de l'ordinateur qui apparais comme si j'appuyer tout le temps sur mon ecran !!! LA MARQUE EST A FUIR BATTERIE QUI NE TIEN PAS ET J'EN PASSE TELEMENT QU'IL Y DES PROBLEMES !!!!!

Ordered direct on website as id read that support is non existant if you order through 3rd party. Received faulty pc no display no fan noise... they ask for video they asked me to reset bios pin remove ram and replace etc... machine still dead.... replied each day to me until it got to point of me saying I want to return for refund.... then it was confirm your address... we are awaiting a shipping label... then back to scratch send us a video... today again confirm your address... every single thing to avoid actually letting me send this piece of crap back and get my money... I do believe they are purposely going in circles so I eventually give up... initiating chargeable, reporting to teading standards and to police incase anyone else thinks their operation is sketchy as hell!!!.... IGNORE THE CHEAP PRICES AND DEALS DOJT FALL FOR IT... ABSOLUTE NIGHTMARE TO DEAL WITH AND GOOD LUCK TO ANY OTHERS IN SAME POSITION!!!

My mini PC stopped working after 6 months. Nearly 2 months of emails with customer service still they are not refunding or replacing the pc. Terrible customer service and PC stopped working in 5 months.

I purchased an AMR5 mini PC from Ace Magic/Ace Magician, attracted by its strong specs and premium positioning. The unit failed just a month or so after the warranty expired. What followed was one of the most frustrating support experiences I’ve encountered. Despite providing a detailed history of my purchases—including multiple units deployed professionally across the UK, Ireland, France, and the US—I received nothing but vague, repetitive responses. Support repeatedly offered “a discount on the new one” without ever specifying which model, what the specs were, or what the final cost would be. I asked multiple times for a list of options with full specifications and final pricing. They never engaged meaningfully. The circular nature of their replies appears designed to wear down customers until they give up. It’s evasive, unprofessional, and deeply disappointing—especially for a brand that positions itself as reliable and performance-focused. If you’re considering Ace Magician products, be aware: the hardware may look good on paper, but if anything goes wrong, you may find yourself completely unsupported. I’ve since moved to alternative suppliers and will not be purchasing from this brand again.

De verkoper adverteerd met een 1TB opslag versie op Amazon en stuurt een 512GB versie en zegt vervolgens.. (jammer voor je) bestel maar een 512gb erbij dan heb je ook 1TB.. de idioten!

Horrible, they are using other people’s emails to write them positive reviews, just got a notice email when I never even heard of this company. What a joke

Kann ich nicht empfehlen. Die Treiber sind nicht aktuell und lassen sich nicht offiziell von Intel oder AMD (jeh nach CPU) installieren. So auch bei den Grafikkarten an denen gefühlt Rum gepfuscht wurden. Auch fand ich vorinstallierte Malware und Viren auf das System. Sowas darf nicht verkauft werden. Das ist in meinen Augen kriminell und sollte bestraft werden! Leute, Finger weg... Ich sah anschließend einige Videos von HardwareDealz, der ebenfalls Acemagic PC's testete. Einfach schlimm!

I was impressed with the t8 model which was much faster than my old scan tower computer. I have had no trouble for 18 months however the fan is now noisy and I'm out of the one year warranty. The support website offered me to buy a new one at a discount or contact Amazon. I contacted Amazon and they said the vendor was no longer selling through Amazon so they could not pass on my message. Although my ace magician t8 model is still in use it is worryingly noisy. One must decide if 18 months is a fair time for use of a cheap computer which I was I admit impressed me with it's tiny size and performance .I don't think it is as it was hardly used or overworked . I have since purchased another computer from scan computers a previous company I've used and disconnected my ace magician t8 for safety reasons.