ACEMAGICReviews of acemagicians.com

Seit Ende April warte ich auf eine Antwort. Es wird immer die Bestelllnummer verlangt und dann soll ich 24 Stunden warten. Habe die Nummer bereits 4 mal gesandt, es ändert sich aber nichts. Vermutlich will die Firma mit Kunden nichts zu tun haben. Geht man so mit Kunden um?

I ordered the ACEMAGIC S3A Mini PC (Ryzen 7 5700U, 32GB RAM, 1TB SSD) and unfortunately received a defective and non-working unit. I contacted the seller immediately to make use of my 14-day right of withdrawal under EU consumer protection laws, but have not received any response to my emails or messages. This is extremely disappointing. Receiving a faulty product is bad enough — but the complete lack of customer service and return instructions makes the experience even worse. I cannot recommend this product or seller. Both the product quality and support have been unacceptable.

notebook smesso da funzionare dopo 15 mesi assistenza tecnica non risponde, non mi sento di consigliare il prodotto a nessuno visto la mancata assistenza tecnica. Fate attenzione

Bonjour Très bon PCs sur ce site et excellent support. Ils sont rapide à répondre et proposent immédiatement des solutions. Mon matériel avait un problème (AM18) après 8 mois d'utilisation, ils m'ont renvoyé un PC neuf et tout fonctionne bien maintenant. Merci à eux. LOIC F.

ACEMAGIC 2025 AX16PRO Gaming Laptop - AMD Ryzen 7 5825U, 16GB RAM, 512GB NVMe SSD, Radeon RX Vega 8 Graphics, 16.1-inch FHD Display, Wi-Fi/Wireless, Expandable Storage, Multitasking Laptop | Futuristic Design | Durable Build AX16PRO 5825U 16GB 512GB. I want to do this review on AceMagic originally I thought I was going to be giving this company five-star review. I bought a laptop from Temu and as far as their equipment being their laptop that I purchased I would give it five stars. I really do like the laptop works great and is a great value for the money. But there's a big big, but and that is that Acemagic made the decision that they will not honor their warranties if you did not buy the product from either Acemagic or Amazon I'm not sure why that would be because I don't care if I'm buying it from Temu or whoever if I paid and bought the product legitimately and they are a legitimate seller of the product why would you not offer to honor the warranty. Like I said I've been involved in computers for 50 years now and I would have normally given this one of the highest recommendations I could for Quality price. But the fact that the company made this boneheaded decision to not cove the produ to the consumer and why do I say this, I actually called Acemagic before I bought it from Temu and was not told that it would not be under warranty but, I found after I bought it and called to ask some technical questions I was told I had to send it into I believe it was When I did they asked me where I bought it and the purchase order number which I sent them back. I got a reply from them that I have to go to Temu to get service. As far as I'm concerned this is so unacceptable and says a lot about the company and for that reason only and only that reason I give this one star and cannot recommend this to friends and colleagues. The sad thing is if they would have just honored the warranty they would have had somebody giving many reviews and more importantly would have shared with my friends and colleagues, instead I would not recommend them to anyone. Again I want to stress I believe the product is a good solid product but the company is anything but good but solid manufacturer that makes a product and won't stand behind its warranties doesn't deserve to be in business in my opinion this is just my own two thoughts take and do with it what you like. Have a nice day I do want to thank Temu is there customer support service did everything possible unfortunately the company gave him a bad email address that they don't respond to. I wish they would say that if they're not going to honor the warranties of the products they sell that they would then say you can't sell on our platform. But I understand their customer service at Temu was very good and they are not the problem.

Azienda per niente serie. Dispositivi con problemi e non sostituiscono i prodotti ancora in garanzia. Quasi una truffa. Ho avuto problemi con un minipc. Una volta mandato in Germania, a mie spese, mi è stato mandato lo stesso dispositivo ma palesemente ricondizionato. Dopo pochi mesi anche questo secondo minipc ha smesso di funzionare per lo stesso problema hardware. Questa volta però, con la scusa sia ormai fuori produzione, non me lo hanno sostituito. Si aspettavano comprassi un altro loro prodotto a mie spese, millantando uno sconto che non è mai arrivato (un codice? Un refound?). Nulla, fanno finta di niente e per email pare ora non ci sia nemmeno più traccia nei loro sistemi del mio acquisto. Eppure ho ancora le foto e la documentazione.

My laptop is stuck on the boot login menu and it won't work. I did everything that the customer service representative asked, including giving them a video of me doing what they asked me to do to resolve the issue. My computer still won't work and is still under the year warranty, but it expires in a few days. I've been trying to resolve this for a month and they now they haven't responded to any of my several emails in the last 12 days. I am able to talk with someone on the customer service phone line, but all they do is write an email and say to wait 48 business hours to hear a response. I have called and waited 48 business hours 4 times now, as well as emailed their email for 12 days and I still have no response.

Received my mini pc from acemagic yesterday about a week before I expected it. I am very impressed with the build quality both inside and out it is very well finished and a quality product.i had no problems setting up windows and am now enjoying using it I hope for many years to come