Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About ACEMAGIC
In 2013, a group of tech enthusiasts were inspired by the "Magician Impossible" series. They set out to create a brand that would deliver computing solutions that were not only powerful but also fun and accessible. Today, Acemagician is leading the way in miniaturizing personal electronic devices, making technology more convenient, portable, and accessible. Our brand slogan, "Mini Space, Big World," reflects our mission to bring the magic of technology to the world of personal consumer microelectronics.We are passionate about empowering individuals and businesses with cutting-edge technology that helps them achieve more and reach their full potential with our personal consumer microelectronics.We provide powerful mini PCs that empower individuals and businesses to unleash maximum computing power in a compact form factor, enabling them to work and create from anywhere. We are committed to sustainability and strive to offer portable computing solutions that reduce environmental impact while providing cutting-edge technology. Through our innovation and dedication to efficient computing, we aim to enable people to achieve more with limited space and resources.
ACEMAGIC (acemagicians.com) has 290 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Problem with delivery and then no refund - BUYER BEWARE
Ordered a mini pc. Problem with delivery and then the order got returned to seller. However, not a penny of refund received and customer service never replied.
Reply from ACEMAGICApr 11, 2025
Dear Customer's
Thank you for your feedback, and I’m sorry to hear about the trouble you experienced with the delivery.
I’ve checked your order and can confirm that the refund has already been successfully processed. Depending on your payment provider, it may take a few business days for the amount to reflect in your account.
If you have not received the refund yet or need the transaction details, please feel free to contact me. I’ll be happy to assist you further.
Once again, I sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
ACEMAGIC
HL
HAsta La V.
seconda recensione
Faccio anche una seconda recensione, perché sono stato contattato da Acemagic successivamente alla mia recensione e poi sono spariti. Numero ordine Amazon
405-0665720-9793963
SL
Sixo L.
Service après-vente inexistant – Refus de remboursement après retour sous garantie
J’ai acheté un ordinateur Acemagician le 13 août 2024, et après seulement 4 mois d’utilisation, il est tombé en panne (redémarrages intempestifs, refus de démarrer).
J’ai contacté leur service après-vente, qui m’a demandé de retourner l’appareil en Allemagne pour un remplacement ou un remboursement. Le colis a été envoyé et livré à leur entrepôt (preuve de livraison fournie par La Poste).
Depuis, c’est un cauchemar :
Aucune réponse pendant des semaines, prétextant d’abord des vacances,
Puis, ils m’ont dit qu’ils ne retrouvaient pas mon colis,
J’ai dû demander une preuve de livraison officielle, qui prend 30 jours à obtenir,
Une fois fournie, plus aucune réponse de leur part !
J’ai tenté plusieurs relances, déposé une réclamation auprès de PayPal (refusée pour délai dépassé) et signalé le litige au Centre Européen des Consommateurs. Malgré cela, l’entreprise ignore totalement ses obligations et ses clients.
⚠️ Marque à fuir absolument ! Ils vous laissent sans recours après achat, même sous garantie. Si vous achetez chez eux, sachez que vous prenez un énorme risque en cas de problème ! Et je ne suis pas le seul à priori. J'ai plusieurs contacts sur Dealabs qui vivent la meme chose que moi . FUYEZ
Reply from ACEMAGICFeb 21, 2025
Cher Client
Nous sommes sincèrement désolés d’apprendre la situation que vous décrivez, et nous comprenons parfaitement votre frustration. Nous souhaitons résoudre ce problème le plus rapidement possible.
Afin de vous assister de manière efficace, nous vous prions de bien vouloir contacter notre service après-vente directement à l'adresse [email protected], en précisant votre numéro de commande. Cela nous permettra de localiser rapidement votre dossier et de vous apporter une solution adéquate.
Nous nous excusons pour la gêne occasionnée et vous remercions de votre patience. Soyez assuré que nous mettons tout en œuvre pour résoudre ce problème de manière satisfaisante.
Cordialement,
Service Client ACEMAGIC
JO
John O.
Acemagic AX15 laptop defective screen no customer support
Finally found a place where Acemagic folks are interacting with customers!
I purchased an ACEMAGIC AX15 laptop direct from their website on Nov 25, 2024, and received it early December.
When I opened the laptop around Jan 28 of this year, I noticed that the left side of the screen is dark and it's difficult to read. Something happened to the screen lighting.
I usually use the laptop with an external monitor, it sits on my desk, and I don't carry it around. I did not have any accidents with it.
It is possible that the screen issue started earlier and I did not notice it until recently.
These things can happen, but the real issue is that I'm not getting a response from customer support. I went to their site around Jan 28 and sent them a couple of messages, hoping to open a ticket. No response.
I thought that everyone might be off due to the Lunar New Year and waited a few days and sent another message. No response.
Then yesterday (2/6) I found their customer service email and contacted them. No response so far.
I guess that I'll continue to find sites like this awesome Trustpilot site and share my experience until they get back to me.
Reply from ACEMAGICFeb 21, 2025
Dear Customer,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We understand how frustrating this situation must be for you.
Please contact our customer service team directly at [email protected], and be sure to include your order number. This will help us locate your case quickly and provide you with the necessary support to resolve the issue with your screen.
We are committed to resolving this matter as soon as possible and appreciate your patience in the meantime.
Best regards,
ACEMAGIC Customer Support Team
CA
CannaBBros
Nie wieder bei so einem Unternehmen
Nie wieder bei so einem Unternehmen
Ich habe dort einen PC bestellt mit einer 3070 M Diese wurde mir ein Windows auch angezeigt Allerdings konnte ich den NVIDIA Kuder nicht installieren, wofür ich den PC eigentlich verwenden wollte
Die Grafikkarte wurde von dem System nicht erkannt ich habe dann versucht, Windows neu, aufzuspielen und locker 32 Stunden Zeit damit verbracht, es irgendwie zum Laufen zu bekommen. Leider ohne Erfolg
Somit möchte ich natürlich von meinem Widerruf Gebrauch machen
Allerdings gestaltet sich das hier ein bisschen schwierig
Auf dem PC ist eine Nummer hinterlegt, die nichts mit meinen Daten anfangen können schon mal ein minuspunkt. Der E-Mail-Kontakt ist auch fragwürdig Stellt man eine Support Frage antworten Sie immer nur sporal Morgens um eine gewisse Uhrzeit, dann wieder den ganzen Tag nicht Nachdem ich um eine Rücksendeetikett gebeten habe Habe ich erst am nächsten Tag eine E-Mail bekommen, ob meine Adresse denn richtig sei. Ich antwortete ja und bekomme dann erst einen Tag später die Nachricht, dass sie sich melden, sobald sie ein Rücksendeetikett erstellt haben und ich dann ein neues Produkt bekomme obwohl ich ausdrücklich gesagt habe, dass ich das Produkt nicht mehr möchte.
Als ich dann den Kundenservice wieder angerufen habe, konnte der mich nicht zuordnen und mir auch nicht helfen
Als ich dann eine weitere E-Mail heute verfasst habe, bekomme ich eine E-Mail, dass die jetzt im Urlaub sind und meine E-Mails nicht beantworten und das zwei Wochen. So ein Verein hab ich noch nie mein Leben gesehen also Finger weg von dem die Produkte sind einfach veraltet und funktionieren nicht mit Neuen Updates da wird irgendwas zusammengeschustert im Ausland und versucht, hier an den Mann zu bringen ohne ein vernünftigen Kunden Support nie wieder.
HD
Harry D.
Poor Support, Product broken after 6months of use
At first I was very pleased with my laptop but 6months later the screws are falling out and it is simply falling apart.
I have contacted support mulitple times over the past 3months and I am either completely ignored or sent an automatic AI reply.
If it was possible I would give 0 stars as the quality and now the support is incredibly disappointing for this day and age.
JL
jc L.
Mini PC NIC card failed in mid-Nov 2024…
Mini PC NIC card failed in mid-Nov 2024 inside the 90 day warranty period. Somehow (as I cannot duplicate) I was able to speak with a customer support rep after being emailed a conf access number on 8 Nov. Rep said the driver needed to be updated. He promised to email a link for a download - which I never received. All subsequent attempts to contact the company since then have failed since the company does not respond to queries submitted via their support website template. By now the warranty period has expired but the company will not even respond to simple questions about workarounds such as using a USB stick for Wi-Fi or BT connections with peripherals. So caveat emptor is best applied to AceMagic and their products. My advice is NEVER purchase anything from them! Typical Chinese poor quality packaged and priced to lure customers looking for lower cost options. Stick with a name brand computer company first as you'll end up buying from them anyway after the AceMagic junk frustrates & fails you.
SU
Sunny
My husband bought me an AceMagic AX15…
My husband bought me an AceMagic AX15 laptop directly from seller. I used it once and it will not work again. The boot menu doesn’t even work because I think it has Chinese spyware installed. It looks like a common problem.
