Average
Based on 53 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Action Termite and Pest Control has been dedicated to delivering prompt and professional pest control services for over 40 years. Founded in 1971, by Richard F. Russell, Action has been family owned for three generations. Action now serves New Jersey, Philadelphia and New York City.Quality control oriented, Action is your true source for dependable pest control service.Action delivers prompt and professional service to business and home owners while adhering to all EPA Laws and Safety Regulations. Action’s technicians receive on-going training on Local, State, and National procedures and laws. Our highly trained staff consists of qualified service technicians and service managers that are dedicated to customer service and professional care. Action is a proud member of the NJPCA and the NPCA…Guardians of Your Environment!
Action Termite and Pest Control (actionpestcontrol.com) has 53 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
53 approved reviews, newest moderated first
Chanda H.
The massive majority do a faux, but with out misleading, I got my request quickly so i am satisfied along with your management due to this beautiful conveyance. I endorse all of you to proceed with the extraordinary help.
Frederic M.
I agree with all the one star reviews on this site. We were refinancing our home and needed an updated termite certification. I called on a Wednesday and spoke to a woman in the office. I gave her all of my information and she scheduled my appointment for that Friday between nine and ten a.m. At ten a.m. on that Friday, I called to find out what was going on and what time the inspector would arrive. I spoke to two women who had no idea what I was talking about and said they had absolutely no information about me in their system. When I told them I made the appointment two days earlier, they completely dismissed any inconvenience they caused me, not even an apology. As I tried to address the problem and the fact that I took time off from work to meet the inspector, they continued to dismiss what I was saying and had a very poor condescending attitude about the entire thing. Once I told them I couldn't wait any longer, the woman was very patronizing, not once did she or anyone else I spoke to apologize or even acknowledge their mistake.
Steve A.
One treatment was 2K, did not get the job done.
Paul
Simply the best company to use. Had a major tick infestation and their green pest control solution worked wonders. Would highly recommend this company and their techs.
Barbara M.
VERY POOR CUSTOMER SERVICE. HAD TECH COME TO MY HOME 2 DAYS AGO FOR PEST CONTROL. TECH DID NOT GO ON ROOF WHERE I BELIEVE ACCESS POINT IS. CAN STILL HEAR ANIMAL IN MY HOME. CALLED ACTION TODAY FOR HELP, WAS TOLD THEY HAVE NO APPTS AVAILABLE TODAY OR MONDAY AND TO "CALL ANOTHER COMPANY"! I INTEND TO CANCEL MY YEARLY INSECT CONTROL CONTRACT WITH THEM.
Debbie E.
I paid $250 for treatment for ants. First the tech sprayed my arm while treating. (I was sitting on porch swing [he just chuckled and said sprayer got away from him!]. Then after only 5 weeks ants started reappearing. They would not do a follow up unless I paid another $250 because it was outside of 30 days!! My sister used gold seal/presto-x and they follow up as many times as necessary with NO CHARGE!!! Should have talked with my sister first!!!! Would NEVER RECOMMEND this company!!
Reply from Action Termite and Pest ControlAug 3, 2018
Thank you for your comment but we do not have you in our database as a customer. We are Action Termite and Pest Control of NJ. The company you named is an indiana based company. Additionally for the record, we do return for a retreat as much as needed. We have an incredible success rate with our yard sprays.
Rachel
The worst customer service as a Pest Control company. We set up the account a week ago and had the first time service (we r paying for 20 minutes). The technician came in for approximately 10 minutes only, only spayed on the side of walls, not even making any check point or asking if there is any issues. I contact the office the next day and did not heard back for 5 days. Called the office and finally get a phone call back, Todd Lorah, was not willing to listen and started accusing on our account, stating " we don't want your money. We are not going to services you and your account is cancelled." Then hang up. Wouldn't even listen to the problem and start pushing all the problem back on the customer. Not acceptable. Sloppy service and Very very disappointing service. Contact the corporate office again and still didn't hear anything, still waiting for an explanation.
YU
I had a termite treatment last year. But termite came back again this summer. I called Action and they agreed to treat part of my house again (two sides of along the house where live termites were found again this year). Jay came to my house on 6/30. He is a nice guy and did a very good job to explain termite treatment and the chemicals to me. He treated the two sides of my house again with their chemicals liquid. Hopefully this time the termite colony around my house can be killed.
