Great
Based on 173 reviews
Adkad Technologies4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lawn Care Business software for Billing & Invoicing, Estimating, Routing, Scheduling, Client Account Management & Contracts, Jobsites & Services, Accounting
Adkad Technologies (adkad.com) has 173 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
173 approved reviews, newest moderated first
Quinn E.
Karen and Dave are super helpful!
Reply from Adkad TechnologiesNov 5, 2019
Thanks for the 5-star review. Around here we call them Superman and Wonder Woman. I'll tell them you said this, once they return from saving the universe.
ROBERT
when I ordered my pre printed invoices they were fine except on the bottom where it said tear along bottom line it was NOT Prefferated so i had to use scissors. that was another step in my billing I did not expect to do. this is the first time in 9 years that i have to do this I am not happy about this
Reply from Adkad TechnologiesNov 5, 2019
Thanks for the review Robert, We have had a few reports from the last truckload of forms that we received, that the perforation was lighter than normal. The perforation is there, and if you fold the paper on the line you will see that it follows the perforation. Once it is folded, it tears off easily. But we want you to be happy, so we will send you another ream free of charge. It should get to you by the 7th or 8th. I'm not sure why you needed scissors to fold the invoices though. It's your customer that tears off the bottom stub to return with their payment.
MATT
Great program for small businesses that specialize in service (all sorts). I love the way I can manage employees, schedules, services, products, invoicing, bidding proposals, accounting!!! YOU NAME IT!! It’s a a great investment in your company.
Reply from Adkad TechnologiesNov 9, 2019
Wow Matt, we love the EXCITEMENT!! You covered everything. Thank you,
Shanna
Karen was extremely helpful on setting up our invoice emailing. She also help me in purchasing our invoice paper and envelops. I am extremely happy with her services. Thank you, Shanna
Reply from Adkad TechnologiesNov 2, 2019
Hi again Shanna, It was a pleasure helping you. You are very welcome.
SCOTT
Interface could be a lot better.
Reply from Adkad TechnologiesNov 1, 2019
Hi Scott, If you mean more modern to be a lot better. Adkad Technologies has been serving the Green Industry since 1997. We have intentionally kept the same look of the software so that there is not a huge learning curve when we release new updates. Our thinking is you would rather be out working, rather than learning new software. The last facelift we did to give the software a modern look was in 2007, and we got a lot of complaints about the new look. People just don't like change. Our intention is to keep our old and current customers happy. Isn't that what a software company should do. We have added some navigation improvements in our new series 8 software soon to be released. We would love to hear your ideas on any future improvements. Give us a call.
RICHARD
i'd give 5 if it were free to use the new mobile app .I feel the price is a bit high .
Reply from Adkad TechnologiesOct 31, 2019
Hi Richard, thanks for the review. I am going to be totally transparent here and give away our secret. It would be GREAT if the mobile app was free to use. Unfortunately, the company that houses and buys the web servers, the licenses purchased through Microsoft, and the company that makes the magic to put it all together, aren't free. Believe it or not, our cut or, (a piece of the pie as it were), is only $ 6.25 per month. This is not a typo. We offer this service to our customers to give them another alternative. The $75 annual profit, (wait for it), goes to fund our support services. That's right, you get our Silver Support Subscription from the profit made from the cloud service. This means the profit goes back to the customer. That subscription can be used for any support issue. Our Dollar Match Program works the same way when you buy invoice forms or envelopes. How's that for customer service?
Mozartis
I think the program itself is excellent I couldn't be happier. I think that the support and customer service are lacking and I need to get another program and this makes me not want to choose adkad
Reply from Adkad TechnologiesNov 3, 2019
Hey there, Mozartis we are happy to see you think our software is excellent, but we are troubled to hear you are extremely unhappy with our customer service and support. Your records didn't indicate there was any problem. Give us a call, and tell us what happened.
DEREK
Really great program. Just costly on customers side. Usually companies have their own server and apps that go along with their programs. I don't want to spend thousands of dollars just to have a place on a server. Maybe a few dollars a year but monthly is too much.
Reply from Adkad TechnologiesNov 3, 2019
Hey Derek, thanks for the 4 Stars. According to one internet article; Amazon doesn't even own its own servers. They lease from other companies. I personally know of no specialty software developer that could take on the expense and magnitude of creating data centers for their products. To have a safe and secure platform for running internet apps you need multiple, (in different states for redundancy), buildings that are both fire and earthquake-proof. A whole ton of other security-related equipment and software, plus round the clock monitoring and security personnel to ensure the safety and security of everyone's data. If you ever hear of a software company offering a commercial-free web app for a few dollars a year, or a pay-one-price for a lifetime of use, be wary. I would be willing to bet my entire life's savings that this webserver is sitting in someone's garage. And when that server goes down, (which eventually will), or gets hacked, someone is fleeing to Bali. Paying a monthly fee for the convenience of being mobile isn't for everybody, and like anything else has it's pros and cons. To the best of my knowledge, Adkad Technologies will be the only Lawn Care Business Software developer left by the end of next year, still offering both Desktop and Cloud-based Software. At least you have a choice, and will continue to for the life of Adkad Technologies.
