Adopted.comReviews of adopted.com

Reply from Adopted.comMay 9, 2025

We are confident this post is not related to our service, as the person who posted it was not able to correctly identify themselves as a member or reply to our offer of help. Since we value respect and decency as a high priority, we have asked Trustpilot to remove this review with inappropriate language and no engagement with us. The Trustpilot system does not have the ability to do this, so we will just offer our best possible consideration to whomever may have posted this - please click on Support on any page of our site to reach us directly. We are always standing by to help with any concerns, and care about every single member! From the Adopted.com Team

Reply from Adopted.comMay 1, 2025

Lynda thank you so much for sharing your feedback! I recall your search profile. We are thrilled to have been a part of your successful reunion! Sending our best wishes, from the entire Adopted.com Team

Reply from Adopted.comApr 8, 2025

Barbara thank you for sharing your experience with us! Our team is thrilled to have been a part of this reunion story. We hope you will stay in touch and let us know how things progress. Sending warm regards and congratulations to you and your daughter!

Reply from Adopted.comMar 19, 2025

Thank you for taking the time to share your positive experience on Adopted.com! We are so pleased not only that you found your birth parents, but also that you now have new family members you previously didn't know about. Congratulations, and thank you for your trust in the Adopted.com team!

Reply from Adopted.comJan 24, 2025

Lin thank you for your feedback! We are thrilled you have now made contact, and are so honored to have been a part of your journey. This is a terrific testament to the effectiveness of our matching system, and also to the support we provide to our valued members. Regards and respect from the entire Adopted.com Team

Reply from Adopted.comDec 27, 2024

Hi Jon, We are so sad to see this review! Your experience matters very much to us. I'm going to make sure I provide a really clear reply for you, as well as for our broader audience who may be interested to learn more about how our matching system works. Today I was able to locate your profile on Adopted.com as we aren't receiving a reply from the email address you provided. I see that your use of our search tool was in fact many years ago, and that you haven't subscribed at all recently. I think it's likely you were using a different site more recently and have confused it with us, based on what you are describing (terminology that doesn't relate to our service), however I can take this as an opportunity to share some information about how we do matching! I'll note that in your account with us (in your publicly visible profile) you don't have any close possible matches for your search. We don't use the term of a strong match that you noted in your review, so again I am considering you might be mixing up our service with another company, if you are having a more recent experience than the one you had on our site many years in the past. The negative review you posted here was on Christmas day, and I did reply to you that same to day to the email address you provided to make sure you didn't have to wait, but I haven't been able to have a reply from you at all. Regardless, I'm looking forward to explaining how the matches work, since this is the most important thing here! Our members answer the same 10 questions about their adoption situation (birth parent, family member, or adoptee) and our system checks for matches among our 1.2 million profiles. Rather than saying 'Yes' or 'No' in response to your querie, we show you the closest possible profiles to yours based on all factors. This is one of the things that sets our service apart from others, the fact that we provide all of the close profiles for you to make a determination for yourself using a very smart system. It is extremely common (in our 20 years of experience) that very often there is misinformation on at least one of the 10 factors we match on, on at least one side of the search. This means that if we show you who is close, you can browse through and tag which profiles are a good or poor lead based on your very unique situation. Additionally you can ask questions of the other party(ies) as you progress. I hope that helps to understand more about what we do and why. You can always reach us by clicking Support on the bottom of any page of the site if you want support with your personal search - that's what we are here for! I hope that soon we will be able to earn more stars from you Jon. Regards and respect from the entire Adopted.com Team

Reply from Adopted.comDec 10, 2024

Kelly thank you for taking the time to share your feedback! We are honored to have been a part of your search. We do get feedback from our members that they have often located clues in their search on our site, so we agree that the best approach is to create a search profile so we can connect you with those whose search is very close (or a full match!) to yours. Wishing you a wonderful reunion Kelly, and thank you again for taking the time to share your feedback. We work hard for it!