Reply from Advanced BionutritionalsMar 17, 2025
Hi Corinne,
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration surrounding your order. After reviewing our records, we can confirm that your order was canceled due to an invalid address, and you were notified at the time. Since the order did not successfully ship, you were not charged for this order.
We completely understand your reluctance to place another order after this experience, and we want to assure you that we’re here to help. If you’d like to give us another chance, we’d be happy to assist you in placing a new order and ensure it’s processed and shipped correctly to a valid address.
Additionally, we’d love for you to try our new product, Pep Tonic, a greens formula designed to support energy, digestion, and overall wellness. For the inconvenience, we will include a complimentary bag with your next order free of charge, so you can experience the benefits for yourself.
If you’re ready to proceed, please feel free to reach out to us directly at 800-613-5721 or via email at [email protected]. Reference this post, and we’ll personally oversee your order to ensure a smooth experience. We look forward to hearing from you soon.
Best Regards,
Advanced Bionutritionals