Reply from AESWGOFOct 13, 2026
Hi Pellegrino,
We're truly sorry for the frustration and inconvenience this experience has caused you. We completely understand your concerns, especially after receiving tracking information and then seeing your shipment returned.
First, we'd like to reassure you that your payment has been refunded.
To explain what happened, during a final review of this batch of G1 golf carts, our team identified some details that needed further attention before delivery. As a precaution, we arranged for the affected shipments, including yours, to be returned rather than sending out products that hadn't fully met our expectations.
Unfortunately, this happened during our holiday closure, which delayed both our response and the refund process. We sincerely apologize for not communicating with you promptly. Once our team returned to work, we processed your refund.
The good news is that a new batch of G1 golf carts arrived at our US warehouse on October 10.
If you're still interested in the G1, we'd be happy to assist you with a new order.
We understand that this experience has affected your trust in us, and we sincerely apologize again. We appreciate your feedback and will continue improving our communication and customer service.
Best regards,
Yan
AESWGOF Customer Support