Average
Based on 517 reviews
AFC Home Warranty3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For almost two decades, America’s First Choice Home Warranty has protected homeowners against unexpected and costly repair bills when systems and appliances in their homes break. Bringing savings and peace of mind to homeowners is our number one goal, and our home warranty plans deliver.When systems or appliances fail in your home, simply call or request service online and AFC takes care of the rest. We’ll schedule the repair professional (you may also use a professional of your choice) and cover the cost of repair or replacement.* After that, we’ll guarantee the repair for the life of your plan.AFC covers all of your home’s essential systems and appliances, from HVAC, electrical, and plumbing systems to kitchen and laundry appliances to home electronics and more. We even cover outdoor sewer and water supply lines. And with so many items that could need repair, you can use your warranty plan as often as needed to keep your home running smoothly.With thousands of pre-vetted technicians in our nationwide network, AFC brings quality, efficiency, and savings to the table when you need us. That lets stop worrying about household repairs so you can focus on, well, living your life.*Limitations and exclusions apply.
AFC Home Warranty (afchomeclub.com) has 517 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
517 approved reviews, newest moderated first
Christopher J.
Customer Service Experience was amazing
Reply from AFC Home WarrantyMay 29, 2025
Hi Christopher, Thank you for the great feedback! We’re so glad to hear your setup process was smooth and that Patrick made your customer service experience a positive one. Making things easy and straightforward from the start is exactly what we aim for. Welcome to AFC—we’re excited to have you with us! Best regards, AFC Home Warranty Team
Unhappy MD C.
This company will find any reason to not support your claim. They sent a tech out, didn’t cover the repairs, I paid the call out fee and the for the repairs and when the installer incorrectly repaired the home they would not cover that either. They cover nothing and just take your money.
Reply from AFC Home WarrantyMay 29, 2025
Hi Desalyn, Thank you for your review. We’d like to clarify the details for the benefit of others, as there appears to be some misunderstanding regarding your coverage. For your HVAC claim, the technician reported a disconnected wire, a faulty capacitor, and a detached EZ trap causing water to spill into the pan. These are considered issues related to prior workmanship or maintenance—not mechanical failure from normal use—and are not covered under the terms of any standard home warranty plan. Additionally, your system was found to be mismatched based on the age difference between the indoor and outdoor units, which is also excluded from coverage. The basement water intrusion was determined to be a structural or drainage issue, not a failure of the sump pump itself. It's important to note that home warranties do not cover insurance-related claims. AFC provides coverage for mechanical failures due to normal wear and tear, not damage caused by weather, installation problems, or external conditions. We understand this wasn’t the outcome you were hoping for, but our team made this decision in line with the terms of your agreement. If you'd like to speak further with a manager, we’d be happy to connect—just give us a call at 770-973-2400. Sincerely, AFC Home Warranty Team
Molly A.
I was able to speak to a representative about my problem right away.
Reply from AFC Home WarrantyMay 29, 2025
Hi Molly, Thank you for your review! We're glad to hear you were able to reach a representative quickly and get the support you needed. Fast, reliable service is something we take seriously, and we’re happy we could deliver that for you. Best regards, AFC Home Warranty Team
Bernadine
Outstanding customer service with a tremendous customer experience.
Reply from AFC Home WarrantyMay 29, 2025
Hi Bernadine, Thank you for the wonderful feedback! We’re so glad to hear you had a positive experience with our customer service team. Delivering a smooth and supportive experience is what we strive for every day. If there’s anything we can do to turn that 4 into a 5, we’d love to hear from you! Best regards, AFC Home Warranty Team
Josephine Dominic Dawn G.
Great Customer Service Agents were not pushy and they answered all my questions.
Reply from AFC Home WarrantyMay 29, 2025
Hi Josephine, Thank you for your kind words! We’re so glad to hear our agents were helpful, respectful, and answered all your questions without pressure. That’s exactly the experience we aim to deliver. We appreciate your trust in AFC and are here whenever you need us! Best regards, AFC Home Warranty Team
Terry K.
VERY PROFESSIONAL. WORKING WITH RACHAEL HAS BEEN VERY HELPFUL .
Reply from AFC Home WarrantyMay 29, 2025
Hi Terry, Thank you for the great feedback! We’re so glad to hear that working with Rachael has been helpful and professional. She’s a valued member of our team, and we’ll be sure to pass along your kind words. We appreciate your trust in AFC and are always here when you need us! Best regards, AFC Home Warranty Team
Angela J.
Braeden provided great customer care when I purchased my policy .
Reply from AFC Home WarrantyMay 29, 2025
Hi Angela, Thank you for your review and for choosing AFC! We’re so glad to hear that Braeden provided excellent customer care during your policy purchase. We’ll be sure to pass along your kind words to him. We're excited to have you with us and look forward to supporting you whenever you need us. Best regards, AFC Home Warranty Team
Ruben H.
Patrick was so patient he didnt give up and kept calling back until I ready to purchase. didnt give up on me and walked me though the process in getting what I was looking for. please acknowledge him on my behalf.
Reply from AFC Home WarrantyMay 29, 2025
Hi Ruben, Thank you for the great review! We’re so glad Patrick made a strong impression and truly appreciate you recognizing his effort. He’s a valued part of our team, and we’ll be sure to pass this along to him. Welcome to AFC—we’re here whenever you need us! Best regards, AFC Home Warranty Team
