Airport CenterReviews of airportcenterparking.org

Don’t dare go even 1 min. over your reservation time or the system will charge you. The help button on the kiosk receives no response, only an immediate hang up. Calling customer service results in someone telling you they won’t do anything and then refusing to respond to further questions. Parking spaces are tight and even in the areas indicated nearly half are reserved. Of the ones available, most are for compact cars.

Travel from LAX Sept.- Oct 4, 2024. We needed a shuttle at approx 7:00am from parking at the Airport Center lot, next to the Sonesta Hotel. There were two shuttle buses parked but no drivers. Another party called Airport Center customer service to locate a bus driver. That took approx. 20 mins for a driver. On Oct. 4th, I called for a shuttle when we arrived at the designated pick up spot. We never saw a shuttle for 25 mins. When it arrived, the driver sat and watched us 70+ year olds struggle getting our luggage onto the bus. In the past 30 years of using Airport Center Parking, we've always had help from the friendly drivers. Very disappointed in Airport Center. We will be parking in a different lot from now on.

Add on after the review was posted: Manger Ray reviewed the facts and agreed with me to refund the additional charges. Also said he was going to work with his IT group to adjust charging logic in their system. I appreciate his quick review and correction. I was clearly charged for 2 days. The fine print states that Airport Center?s rates and fees are charged on a daily basis. When your travel goes into the next day, you are charged another full day. Your credit card will be charged in full when you confirm your reservation. No refund will be issued for unused days. I was charged for 2 days, when I was going to be there for 1 day and 4 hours. My flight was delayed I was 2 hours past the 4 hours that I paid for the second day. So I was there for 1 day and 6 hours (approximately) and they charged me for a third day to get out of the lot. Let me be clear, it say NOWHERE on their paperwork or fine print that if you are charged a second day and say you are only going to use a couple hours of that, but it goes over what you think it will be, you will be charged a whole extra day. They do not work with customers to show them where this is written or make things right. I will never park here again and think you should not either.

Add on after the review was posted: Manger Ray reviewed the facts and agreed with me to refund the additional charges. Also said he was going to work with his IT group to adjust charging logic in their system. I appreciate his quick review and correction. Careful with your reservation times!!!! Location great. Parking good. Pickups acceptable. Very good value overall. What left me extremely dissatisfied was the add on charge at my exit because even though I had paid for 5 full days and departed from the garage 4.5 days later, the company uses your reservation starting time and ending time to lock you in on your parking period. BEWARE, if you enter the garage before your reservation time OR depart the garage after your reservation time, you will be charged for another day, EVEN THOUGH YOU ALREADY PAID FOR THE REST OF THE DAY. The contract disclosures are very poor and I'm sure they are collecting lots of extra fees on this policy. Yes, I spoke with the company and they just talk around this scam. The company should give users the full paid period. If they maintain their current policy, they should PROMINENTLY warn customers on the reservation page that they will be charged for any time exceeding their reservation period, even though customers have technically already paid for the days.

The worst ever. Every shuttle comes by every 15-20. Our wait was 1hr+ even after calling. Who wants to wait this long after a flight. This is a place claim to provides 24hr shuttle service.

Not a great lot. The parking spots are too tight to fit into for the price. Also, the shuttles are inconsistent . Sometimes they have just one bus running and wait times can be 40 minutes or more

The most convenient LAX parking.

Easy, fast and convenient!