Excellent
Based on 195 reviews
Alaska Car Transport4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alaska Car Transport is a leading provider of vehicle shipping services to and from Alaska. We offer direct service to and from every major port in Alaska, including Anchorage, Fairbanks, Dutch Harbor, Kodiak, and more. At Alaska Car Transport, our goal is to make vehicle shipping to and from Alaska as easy and cost effective as possible.
Alaska Car Transport (alaskacartransport.com) has 195 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
195 approved reviews, newest moderated first
Filipo
Very smooth process from the beginning till the time I received my car.
Reply from Alaska Car TransportFeb 10, 2026
Thank you for your kind feedback! We’re happy to hear everything went smoothly from start to finish. We truly appreciate you choosing us and look forward to assisting you again in the future.
Matthew A.
I have used ACT in the past with great success, which is the reason I used them this time. I know getting my truck from Anchorage to Fairbanks can vary in time based on weather. I have reached out multiple times to ACT, which continues to say when it arrives they will contact me. I have been told that messages have been sent to management, and they would reach out to me. At this point, no-one has reached out to me. My frustration is because there is not ETA so I can make appropriate plans while it is on the way. If it is going to be a few days, that is one thing, but if it is going to be an extra few weeks, then that affects what I do. I just want some ETA and response.
Reply from Alaska Car TransportFeb 5, 2026
We sincerely apologize for the frustration this has caused and appreciate you taking the time to share your experience. Our Customer Service team has spoken with you and provided an update regarding your shipment. We understand how challenging the situation has been and apologize for the frustration it has caused.
Ian
Transport was fast and easy. Vehicle arrived a day early which was great. Only thing I would say is ACT and MATSON need to work together to update their transportation specifications. There was a lot of things I read on the initial paperwork that when speaking with MATSON at drop off didn’t apply when shipping to the lower 48 and was only specific to Hawaii that wasn’t stated in the paperwork; a lot of money could have been saved had it been noted in the paperwork.
Reply from Alaska Car TransportJan 23, 2026
Thank you for taking the time to share your experience. We’re glad to hear the transport was fast and easy and that your vehicle arrived earlier than expected. We appreciate you sharing your feedback regarding the paperwork and how certain requirements were presented. Comments like this are helpful and allow us to review how information is communicated so we can continue improving the customer experience. Thank you again for choosing us.
Justin
The car arrived on time and in good condition.
Reply from Alaska Car TransportJan 16, 2026
Thank you for your feedback! We’re glad to hear your vehicle arrived on time and in good condition. We appreciate your business and the opportunity to assist you.
Brenda M.
When I arrived at the port to drop off my vehicle, I was told that my scheduled drop-off date was the day prior. This was despite the fact that I had the correct drop-off date from Alaska Car Transport in writing. As a result, it became a scramble to get my vehicle onto the boat in time. Once my vehicle arrived at its destination port, I received a call from the driver who was transporting my vehicle the remaining eight hours to me. He stated that Alaska Car Transport was not answering their phones and that they needed the company to release the cargo. I then had to call Alaska Car Transport myself to request that they complete this step. I was promised port-to-door service and paid for port-to-door service. However, the driver instructed me to meet him at Lowe’s in my town. After waiting there for over 45 minutes, he called and clarified that he actually meant the Love’s truck stop, which was another 20 minutes out of my way and outside of town. Overall, my experience working with Alaska Car Transport was stressful and unpleasant, and the service did not align with what was promised.
Reply from Alaska Car TransportJan 12, 2026
We sincerely apologize for the stress and confusion you experienced during your vehicle transport. On 12/22, you advised us that you wanted to change your drop-off date to 12/30, and we immediately notified the port of the updated schedule. We regret that this adjustment still caused some inconvenience upon arrival. Regarding the delivery, we apologize for the confusion about the meeting location with the driver. The carrier should have been clearer about where he intended to meet you, and we understand how this added to your frustration. We always strive to provide door-to-door delivery; however, in certain circumstances, the carrier may need to ask the customer to meet them at a safe and legal location. As outlined in our Terms of Agreement, if pickup or delivery at the agreed-upon location is impossible or impracticable due to weight restrictions, low trees, small roads, or other obstacles, customers may be asked to meet the driver for loading or unloading. We understand that this experience was stressful, and we are truly sorry that the service did not meet your expectations.
Paula M.
Alaska Car Transport Review Alaska Car Transport provided an outstanding experience from start to finish when shipping a car from Tacoma to Anchorage. The entire process was smooth, efficient, and stress-free. Communication was clear and consistent, with friendly staff who were always ready to answer questions and provide updates along the way. The dropoff in Tacoma was smooth, and the delivery in Anchorage happened exactly as scheduled. The car arrived in perfect condition, showing the company’s attention to detail and care in handling vehicles. The team’s professionalism and courteous attitude made the experience even better, turning what could have been a complicated process into a simple and reliable one. Alaska Car Transport stands out for its quick turnaround, excellent customer service, and trustworthy handling. Highly recommended for anyone needing to ship a vehicle to or from Alaska.
Reply from Alaska Car TransportJan 8, 2026
Thank you so much for this thoughtful and detailed review! We’re thrilled to hear that your experience was smooth, stress-free, and met your expectations from start to finish. We truly appreciate your trust and recommendation.
STEPHEN P K.
The car was picked in Tucson near our hotel- very convenient. We were able to pick it up early in Anchorage so we’re very happy. The car was indoors so it wasn’t even col delight temps around zero. We were very impressed.
Reply from Alaska Car TransportJan 5, 2026
Thank you for your feedback! We’re thrilled to hear you had a great experience and are very happy with our service. We truly appreciate you choosing us.
Derek
I filled out the outline quote while traveling in the lower 48, they called a couple times asking good questions and got everything set up really easily. Great customer service. A little more expensive than AML but worth it. Car arrived in Alaska on time and in great shape.
Reply from Alaska Car TransportJan 13, 2026
Thank you for the great feedback! We’re glad everything was set up smoothly and that your car arrived in Alaska on time and in excellent condition. We truly appreciate your trust in our service.
