Reply from Alaska Car TransportSep 29, 2025
We’re very sorry to hear about your experience and the frustration it caused. We understand how important your shipment was and how stressful it felt not having a clear delivery timeline.
However, we do believe it is important to manage expectations. You requested your vehicle to be transported from Houston, Texas, to Fairbanks, Alaska. The distance alone is over 4,000 miles. To make matters more complex, it is not a straight drive by one carrier on the roadway. Shipments to Alaska need to traverse the Pacific Ocean to arrive in the Gulf of Alaska, which turns it into a three-leg journey accomplished by three separate carriers, one being a ship.
The graphic displayed on our website gives our customers more information on how long they can expect a shipment to take. The starting estimate on travel time for your distance is 16-17 days. This is significantly longer than the 10 days you estimated on your own. From there, carriers may be forced to delay through no fault of their own due to issues that arise such as rough seas, inclement weather, and road closures.
Also, once the vehicle arrives at the port in Anchorage, scheduling the final leg of transport depends on carrier availability, which is why delays sometimes occur. All dates and times given are always estimates, and while the overall process usually goes smoothly, there can occasionally be longer hold times at the port before the vehicle is released to a carrier.
With that being said, we do acknowledge that your vehicle was delayed and arrived for pickup later than estimated. We at Alaska Car Transport did work tirelessly to locate carriers and coordinate with them to minimize delays as much as possible. We do regret that the communication with you did not meet your expectations.