ALIGNERCOReviews of alignerco.com

This is an updated review from my initial review noted below. After being contacted directly by a "Resolution Specialist", who read my scathing review below, we were finally able to resolve the significant delay relative to fabricating and receiving my son's aligners. We received the aligners 12 weeks to the day from the date they were ordered along with a complimentary Smart Teeth Whitening System, which we appreciated. I changed the one star review to a two star thanks to their resolution specialist resolving their internal communication problem, and maintaining pro-active communication with us until the aligners were shipped and received. _____________________________________________________________ Initial review date 8/30/2026 Very poorly run company and absolutely terrible customer service! I'm beginning to wonder if it's a SCAM. Don't waste your money or time with this company, just spend a few dollars more and work with a local orthodontist. It's been 10 weeks since we placed an order for our son's aligners, and 6 weeks since the company has been in receipt of his molds we sent back, and we're still receiving emails stating "Once your fabrication request has been sent to the lab your aligners will take approximately 3 weeks to fabricate". At this rate it will be 13-14 weeks from the time we placed the initial order to "MAYBE" receiving an actual product. If the customer service is this awful, what confidence can a customer have in the actual product being any better?

Communication is seriously lacking. I originally used this company to fix the crowding on my bottom teeth, but unfortunately, the process ended up messing up my top teeth as well. They created a huge gap between my side teeth, and now my front teeth are uneven. Before treatment, my top teeth were at least straight across. The final straw was when my aligners got destroyed. It took them over a week just to get to my request for replacement aligners because of a backlog. In the meantime, my teeth have shifted, and I’m now left dealing with the consequences of a delay that was completely out of my control. And don’t put too much faith in the “guarantee.” Apparently, if your retainers are considered “ill-fitting,” you can lose the guarantee to have your teeth corrected. I had no idea my retainers were considered ill-fitting because they don’t check in with you or monitor your progress. Overall, I’m extremely disappointed with the results, the lack of communication, and the lack of follow-up throughout the process. I went into this hoping to save money, but instead I’m now unhappy with my teeth and may have to spend even more money to fix the problems that resulted from treatment. I definitely learned my lesson: Sometimes trying to save money with a cheaper company isn’t worth it. I wish I had spent more upfront for a company that provided better communication, monitoring, and accountability.

John Morrison helped me decide on a better plan for my future. Quick reponses and knowledgeable.

Someone is always available to answer questions and shipping is pretty fast too

Very helpful and helped me get my impression kit done correctly

the agent was Chris. very kind and explained everything perfectly. thank you so much

The assistant was fantastic, answered all of my questions

I had a good consultation on how to do my impressions! They person was very helpful. The price is great for this aligner treatment. They even have an app to track and submit information to them.