ALIGNERCOReviews of alignerco.com

I thought i knew what I was doing, but I was wrong. Ray was great in guiding me through the process!

super helpful and very informative support received throughout the whole process

Easy company to work with. Never had a bad experience

First impressions really do matter, and this company exceeded all of my expectations. Their prices are affordable, and it's clear they take great pride in both their work and their customers. The entire experience was positive from the start, and I will definitely be recommending them to others!

I messed something up because it wasn’t in the manual. They were happy to help and send me a free re do

Update: I originally left a 1-star review because my experience with AlignerCo had been extremely frustrating. I want to update that review because, while there were significant problems along the way, the company ultimately made a meaningful effort to resolve them. My treatment did not produce the expected result, and replacement trays took approximately two months to fabricate. When they arrived, they did not fit properly. Resolving this required a 3D scan through an AlignerCo partner dentist rather than another impression kit. Because of my flying schedule and living situation, this required travel and time away from work. After considerable back-and-forth, AlignerCo agreed to split the scan cost with me and refabricated the trays at no additional cost. The replacement trays arrived October 1, 2026, approximately six weeks after the 3D scan. I have only worn them long enough to confirm the fit, so I cannot yet say whether they will ultimately move my teeth as intended. What changed my perspective was Ethan from AlignerCo. After I posted my original review, he personally took ownership of my case, stayed involved throughout the process, followed up on the status, and gave me a specific person I could contact. The process was still much more complicated and time-consuming than it should have been, but I genuinely appreciated Ethan's effort and follow-through. I am updating my review rather than deleting it. I still believe AlignerCo made multiple mistakes and that the process required far too much time, travel, and persistence on my part. Their initial customer service and quality control need improvement. However, I also believe it is fair to acknowledge when a company ultimately makes a legitimate effort to fix a problem. In my case, Ethan did that. I no longer believe a 1-star rating fairly reflects the entire experience, so I am updating my rating to 3 stars. The final treatment outcome remains to be determined. Original Review: I have no doubt that many people have had a positive experience with AlignerCo. Looking through the reviews, it's clear that some customers have had smooth treatment, and I don't question those experiences. Unfortunately, mine was the complete opposite. The true measure of a company isn't how it performs when everything goes according to plan, it's how it responds when something doesn't. That is where AlignerCo failed me. Twice. From the beginning, I dealt with repeated delays, poor communication, and customer service that felt completely disconnected from my actual case. Responses were copied and pasted rather than addressing my actual questions. I repeatedly had to follow up just to get basic updates on where my retainers were after weeks of delay. At one point, I logged into my account to review my smile projection, only to find it wasn't even available. Rather than proactively resolving the issue, I was left chasing customer support once again. My original treatment ended in December 2025. It's now July 2026. I still do not have my retreatment retainers after weeks and weeks of delays in both service and production. It's been nearly 3 months since completing my molds and I still have not heard when my retainers will arrive. What frustrated me most was the lack of ownership of errors. It never felt like anyone was responsible for my case or empowered to solve the problem. Every interaction felt like starting over with someone new. As a former CEO, I understand that no company is perfect. Mistakes happen. Delays happen. What separates great companies from poor ones is how they communicate, take ownership, and resolve the issues that do arise. Unfortunately, that never happened during my experience. If your treatment is straightforward, you may have a great experience. But if you encounter any complications or need meaningful customer support or retreatment (my approved treatment plan did not align my teeth as promised), my experience suggests you may be in for a very frustrating process. I cannot recommend AlignerCo based on my experience. I hope the company invests in improving its customer service and accountability because those areas are currently far below the quality that customers deserve.

Ray Thomas was so helpful when doing the video session for my impressions. This trestment its so convenient

Ray was very helpful