AllBetter Field SoftwareReviews of allbetterapp.com

Reply from AllBetter Field SoftwareOct 3, 2025

We really appreciate that! At AllBetter, customer service is at the heart of everything—we want homeowners and contractors to feel supported every step, from posting jobs to releasing payments. Thanks for noticing, and we’ll keep making the experience even smoother for you!

Reply from AllBetter Field SoftwareOct 3, 2025

Thanks for the thoughtful feedback! We’re thrilled AllBetter Field makes running your plumbing business simple and affordable. The free plan is designed for SMBs, and upgrades stay flexible—month-to-month, no contracts. We’re always adding new features so you can keep growing with us!

Reply from AllBetter Field SoftwareOct 9, 2025

Thanks for raising this. Important context for readers: this page is for AllBetter Field, our business-management software (quotes → scheduling → invoices → Stripe payouts). If you were trying to find new jobs, that’s our separate AllBetter Pro marketplace profile. About bank/SSN: Those are collected by Stripe, our payment processor, to enable payouts and 1099 tax reporting. It’s standard KYC—keeps payouts compliant and secure. Charges: We’ll audit your account and refund any duplicate or incorrect fees immediately. Please message us in-app (Help → Chat) or email [email protected] with your account email so we can locate the transactions fast. Photos: A past upload bug affected some devices; the fix is live. Update the app and try again. If it persists, send device/OS + the job/invoice ID and we’ll resolve it and credit any fees caused by the issue. If you came for leads: Use AllBetter Pro. Not all areas have equal activity. Keep your profile complete (photo, bio, work photos), contact info current, and notifications on—we alert you by SMS, email, and push the moment jobs appear in your area so you can open the app and bid. Background checks: Optional and offered at a discounted rate to help you build trust with customers. We’re happy to walk you through the right product for your goal (Field vs Pro), fix billing, and make sure uploads work on your device. Reach us via Help → Chat or [email protected] and we’ll sort this quickly.

Reply from AllBetter Field SoftwareOct 9, 2025

Thanks for sharing your experience. Important clarity for anyone reading: Right product: This page is for AllBetter Field, our business-management software (quotes → scheduling → invoicing → Stripe payouts). Your comments describe the AllBetter Pro marketplace (where homeowners post jobs and pros bid). Different products, different rules. Timing: Your review is from years ago. Since then, Pro added: Photo/Video Requests in chat (no “blind” bids needed). Bid “subject to site visit/verification.” Change Orders for scope differences before work continues. Improved moderation/alerts so threads aren’t lost when content is flagged. Why off-platform contact is blocked: To protect both sides—escrowed payments, audit trail, and fair dispute resolution—we keep pre-booking communication in-app. You can still request photos, add conditions, and lock scope with change orders, so you aren’t stuck underpricing. Lead volume: Not all ZIPs or categories have the same activity. Keep your profile complete (photo, bio, work photos), expand service radius, enable SMS/email/push, and reply quickly—then you’ll be notified the moment jobs appear so you can bid. About reviews: We don’t post fake reviews. Feedback here reflects real users across products; this profile is meant for the Field software, not the Pro marketplace. We’ll help now: If a message/thread disappeared after being flagged, send the job ID and we’ll investigate and restore if possible. If you were billed incorrectly, we’ll audit and fix it. Reach us via Help → Chat in the app or [email protected] . We’ll route you to the right product (Field vs Pro), review your account, and make sure you have the latest tools to bid safely and profitably.

Reply from AllBetter Field SoftwareJan 9, 2023

Thanks for speaking up—quick clarity for anyone reading: Right page/product This Trustpilot profile is for AllBetter Field (business software: quotes → scheduling → invoicing → Stripe payouts). Your experience was with AllBetter Pro (the job marketplace where homeowners post jobs and pros bid). Different product, same brand. Why you saw bank/SSN We use Stripe for secure payouts and 1099 tax reporting (standard KYC). You can create an account and add bank details when you’re ready to accept payments. If a screen forced bank info early, that’s not intended—please update and we’ll fix it on your account. About “three AllBetter apps” We have three official apps with the same logo: Homeowner app (post jobs), AllBetter Pro (contractors find jobs), AllBetter Field (run your business). Same brand, different purposes—that’s why listings appear similar. We’re improving labels to reduce confusion. On reviews We don’t post fake reviews. When we ship big updates, we ask active users for feedback, so dates can cluster. Reviews here are intended for the Field software experience. We’ll help now If you were trying to use AllBetter Pro, we’ll route this to the correct team and help you finish onboarding without adding bank info until you’re ready. Message Help → Chat in the app or email [email protected] with your account email, and we’ll review your signup flow, correct any prompts, and ensure you’re on the right product.

Reply from AllBetter Field SoftwareJan 31, 2023

Thank you for the positive review! We're glad to hear that our app was able to provide a seamless experience for you, even on a holiday. We appreciate your support and are continuously working to improve the app to meet our users' needs. Thank you for choosing us.