Reply from AllBetter Field SoftwareOct 9, 2025
Thanks for raising this. Important context for readers: this page is for AllBetter Field, our business-management software (quotes → scheduling → invoices → Stripe payouts). If you were trying to find new jobs, that’s our separate AllBetter Pro marketplace profile.
About bank/SSN: Those are collected by Stripe, our payment processor, to enable payouts and 1099 tax reporting. It’s standard KYC—keeps payouts compliant and secure.
Charges: We’ll audit your account and refund any duplicate or incorrect fees immediately. Please message us in-app (Help → Chat) or email [email protected]
with your account email so we can locate the transactions fast.
Photos: A past upload bug affected some devices; the fix is live. Update the app and try again. If it persists, send device/OS + the job/invoice ID and we’ll resolve it and credit any fees caused by the issue.
If you came for leads: Use AllBetter Pro. Not all areas have equal activity. Keep your profile complete (photo, bio, work photos), contact info current, and notifications on—we alert you by SMS, email, and push the moment jobs appear in your area so you can open the app and bid.
Background checks: Optional and offered at a discounted rate to help you build trust with customers.
We’re happy to walk you through the right product for your goal (Field vs Pro), fix billing, and make sure uploads work on your device. Reach us via Help → Chat or [email protected]
and we’ll sort this quickly.