Great
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's Number 1 Allergy & Intolerance CompanyFind a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.Our values and our missionOur own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.Why us?Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.Visit our websiteShop Allergy & Intollerance TestsShop Sensitivity TestsShop Health Tests
Allergy Test (allergytest.co) has 779 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
779 approved reviews, newest moderated first
Kasey M.
Alex was great in getting me my son's test results quickly and efficiently.Very nice customer service representative. Thanks, Alex!
Reply from Allergy TestApr 25, 2022
Hi Kasey, thank you for your review! We are very happy to hear Alex was able to assist! Your feedback has been passed on.
Soomi K.
Rob helped me explaining me how to resend sample as I forgot to add print out and reference number of my order. Very response and dealth professionally. Great customer services Rob 👍
Reply from Allergy TestApr 20, 2022
Thank you for your review! We are very happy to hear Rob was able to assist! Your feedback has been passed on to the team.
Jon K.
Received a rapid prostate test without buffer agent to do test. Customer service rep Rob whom I communicated with said they would send me another test ASAP. So assuming it arrives as was told I give a big thumbs up for the quick response and action taken to resolve my issue. Update: like I said in original review if item arrives then all good. 3 weeks later and no new replacement test. Rob had originally told me 5-6 days. No email or anything saying new test was sent. Other than Rob told me one would be. Well haven't received it so very disappointed. Update 5-12-22 Okay so someone asked me to submit more information. There was 4 categories. I gave 3. Because I don't have the reference number. I never ever do reviews. Only did this one because at first I was thrilled because I thought I was out of luck for receiving a package without buffer. Package wasn't even sealed. Do all packages come that way. Your telling me you can't find a record of my online chat with Rob. With my name birth date and phone number. I don't believe it. Plus you wrote here that a manager had resolved this issue. Does resolve mean doing nothing? If it's because I didn't write my reference number down can't you look me up other ways like my order number. Didn't write ref number down. Because everything was great except everything that Rob told me ,like sending a new test kit didn't happen. So it's not great. But to be honest. Not sure what is going on. Nobody emailed me or told me of a resolution. Other than you have posted it's been resolved. That's just bad communication.
Reply from Allergy TestApr 19, 2022
Thank you for your review, Jon! We are sorry that you received an incomplete kit. However, we are very happy to hear Rob was able to assist so quickly! UPDATE: We are sorry to hear your replacement kit has not yet arrived. We have requested more information from your review on TrustPilot to investigate this for you. UPDATE: Thank you for supplying the information for your order. Our customer service manager was in contact last week to resolve this issue for you.
Léonie N.
super fast customer service, Sam was very friendly and helpful!
Reply from Allergy TestMay 10, 2022
Thank you for your review! We appreciate it. Your feedback has been passed on.
Nunya B.
Fabulous customer service. I messed up my test before sending it in and it was so easy to get help. I spoke with Sam in a chat. Which is available instantly. My mistake but they offered help and to fix it they did!
Reply from Allergy TestMay 10, 2022
Thank you for your review! We are very happy to hear Sam was able to assist.
Szu Chi C.
great customer service. easy to follow the direction and he/she even waited until i got it working. i am very satisfied with the service. thanks
Reply from Allergy TestApr 12, 2022
Thank you for your review! We are very happy to hear our team were able to help and you are pleased with the service!
Shea L.
Alex was helpful, friendly, and efficient. They escalated my concern and assured me it would be quickly remedied. Thanks Alex :)
Reply from Allergy TestApr 11, 2022
Thank you for your review! We are very happy to hear Alex was able to assist. Your feedback has been passed on.
Mel F.
Alex was efficient and solved a long standing problem for me no problems at all. Thanks heaps Alex!
Reply from Allergy TestMay 4, 2022
Thank you for your review, Mel! We are happy to hear Alex was able to help. Your lovely feedback has been passed on!
