AllivetReviews of allivet.com

I ended my business with Chewy.com and went to AlliVet because their prices are cheaper & states faster shipping, but they’re also terrible at getting Rx refills! Their customer service agents are outsourced and clearly reading from a script, repeating the same response each time you restate what you’re asking! I’m losing hope in online pet pharmacies.

My experience with Allivet was stellar. It was my first time using them to have prescriptions filled for my dog.. the prices in the savings was better than any other site that I looked at. Unfortunately the day after I ordered the prescriptions we had to have my dog put to sleep.. I contacted Aliivet and requested a cancellation on my order. I spoke with a very nice representative who was very empathetic and sympathetic to my situation.. she canceled my order and again sent her condolences. The refund was processed by the representative as well and she informed me that it might take a couple of days for the refund process. Amazingly enough, the refund was back in my account within a couple of hours. When we decide to adopt another furry family member, I will definitely use them over and over again

INCOMPREHENSIBLE INCOMPETENCE AND INEPTITUDE Order script for pain management for our dog using Allivet for the first time. Vet was out so I paid an additional $22.00 for expedited delivery last Thursday. As of today, they have only created a label! Script has yet to be given to FedEx. Worthless company should never be involved in pet care!

Very fast in responding and excellant company to work with. Great prices

They somehow linked a new prescription to an old pet that I had that had passed and then refused to switch it to new pet and ship out the prescription. It was incredibly difficult to get it fixed and it literally took a few weeks when my dog needed the medication sooner rather than later. I'm not sure if I will use their services again or I'll look elsewhere as of the end but it was not a great experience.

The process to order was easy & fast. A quick call to my vet & it was all done.

Over a month ago I canceled my autoship order (which they make very difficult to do, buring the tiny 'cancel' text under pages of beggging you to keep it, even after you hit cancel this keep asking you to change your mind). Now a month later, they are not only fullfilling my canceled autoship, they are refusing to chancel the order, lying by saying it was fullfilled *before* I canceled, which is simply not true. Allivet's policy indicates that changes or cancellations to an autoship order must be completed by 12:00 AM the day before the scheduled ship date. Tomorrow is the ship date, and since I cancelled over a month ago, they are clearly in violation of their own policies. To add salt to the wound, customer service is flat refusing to cooperate, lying by saying it was fullfilled prior to cancelation, which is not true. They are fulling it as I type this, again *a month* after I cancelled.

I wanted to share my experience with Allivet Pet Pharmacy so other pet owners can make an informed decision before ordering. 1. NO OUT-OF-STOCK NOTIFICATION: The website accepted my order and immediately placed a pending charge on my credit card — without any indication that the item was out of stock. I was never proactively informed of a potential delay. When I called customer service to get an estimated ship date, the representative was unable to provide even a rough timeframe. That's not acceptable when your pet's health depends on timely medication. 2. SHIPPING CLAIMS ARE MISLEADING: The website prominently advertises fast shipping within 2–3 business days. In my experience, and based on numerous other reviews I've since read, this promise is routinely not met. If your pet needs medication with any degree of urgency, I would strongly caution against relying on Allivet to deliver on time. 3. BILLING ERROR — CHECK YOUR INVOICE: My order clearly qualified for free shipping, yet I was charged for it anyway. Always review your billing carefully before assuming the correct amount was charged.