Average
Based on 354 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!
American Musical Supply (americanmusical.com) has 354 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
354 approved reviews, newest moderated first
Patryce P.
Very pleased with the service I had with the agent he took the time to discuss my options etc I brought this as a gift for my boyfriend he was very pleased A big Thanks
Reply from American Musical SupplyJan 9, 2024
Happy to help, thanks for the feedback!
Carlos M.
Buying here is really easy ,fast and reliable
Reply from American Musical SupplyJan 9, 2024
Awesome, thanks for the review!
Tom A.
I’ve had nothing but five star service with these guys. They are my go to for any equipment and information about the equipment.
Reply from American Musical SupplyJan 9, 2024
We are proud to offer a great experience, thanks for your review!
BLARNY
Their payment plan is perfect for me, being a senior on fixed income.Bought several items in the past year and just got a Take Five. Love it and everything else-always shipped quick , packed very well and their open box items are LIKE NEW!!!! THANKS !
Reply from American Musical SupplyJan 9, 2024
Happy our plans work for you, thanks!
Dale L.
1st time ever using AMS. Had a "Great Experience" right out of the gate. My Sale Rep. took great care of me. Purchased my 1st PRS Guitar, it was the SE DGT in Tobacco Sunburst color. Bought it at 2 pm on Black Friday and by 12:22 pm that next day (Saturday) Fed-X was delivering. Flawless purchase from start to finish...! Couldn't be happier with my new PRS and my new rep. Joshua G. Great work. Keep it up...!
Reply from American Musical SupplyJan 9, 2024
Thanks for the feedback enjoy your guitar!
Andrew W.
This company keeps improving over the years and are getting to be more accessible and really on point with their customer service. I am totally comfortable coming to them for a great many of my purchases these days. Keep up the great work, AMS!
Reply from American Musical SupplyDec 26, 2023
We're always trying to do the best we can!
Robin B.
Ever person at ams, has been kind, courteous, and patient, in ever situation. I have addressed, that truly goes a long way.Thank you so much.
Reply from American Musical SupplyDec 26, 2023
Thanks!
Daniel S.
I was going to buy a Roland 61 key GO Piano from American Music Supply. I put the item in my cart when payday came up I went back to buy the item. I noticed the item was no longer in my cart. I contacted a Bredon or Brandon In chat asking why my cart had been deleted. He stated no problem did you want to buy the item now. Not the point he finally stated my computer was the problem. I knew this was not true I order from others all the time. All they wanted was my money could careless about my question. I ordered the item from Amazon. I contacted American Music Supply asking them to delete my account because I could find no way to do so. This was three weeks ago and they keep running me around. Asking me to give my emaill address that they already have. Then days later ask again for me to ask for some code. Just delete my freaking account. Trying to trap unhappy customers to sell their information. I learned a big lession make sure you can delete an account on your own before trusting any Company. I guess, I will have to contact consumer Affairs. The first electric guitar I bought from them semi hollow body starcaster I had to use blue loctite on the input nut. Probally good they deleted my cart..PS, I'm Back today Jan 10th 2024 I see all the people who work for AMS comments below. I did not even read all AMS BS people their are many bad reviews out their even worse then mine about this lying AMS. Look up AMS reviews you will see. I could careless he put the item back into my cart. I cared why they took it out in the first place but all he would say ready to buy. There lairs do your own research
Reply from American Musical SupplyDec 26, 2023
Hey, Daniel. Sorry to hear you ran in to an issue trying to view the items you had previously placed in your cart. I have reviewed the chat transcripts from your interaction. The representative was asking questions to isolate and identify the cause of the issue. Since he was not able to determine what was causing the problem he rebuilt a cart for you and provided you a link to view it. This was an attempt to assist you in being able to access your cart. He was trying to address your concern, and was not only interested in your money. With regard to your request to delete your account, and the assertion that we are trying to trap customers to sell their information, I encourage you to review our privacy policy: "The period for which we retain your personal information varies, depending on the type of personal information and the purpose for which it was collected. For example, we retain your order information for as long as you are a customer to ensure that you have access to order history. The retention duration is limited to time necessary to fulfill the purposes for which the information was collected, in light of any restrictions or deletions you might request, as well as our need to address our legal obligations or rights." "How Does American Musical Supply Use The Personal Data We Collect? To comply with our legal obligations and protect our other users, including: for compliance, fraud prevention and safety, including enforcing our terms of service and this Privacy Policy, protecting our rights privacy, safety, or property and/or that of you or others, and protecting against, investigating or deterring fraudulent, harmful, unauthorized, unethical or illegal activity; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us; to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; to perform other functions as described at the time of collection, with your consent, or as further described in this Privacy Policy." You may review the rest of the information here: https://www.americanmusical.com/content--name-Privacy-Policy https://www.americanmusical.com/content--name-Opt-Out
