Average
Based on 570 reviews
AmeriGlide Distributing 2019, Inc3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AmeriGlide is one of the largest stair lift providers and the #1 Internet provider of vertical lifts in the United States.From our corporate office in beautiful Raleigh, NC, we apply our 20 years of combined experience in this industry so that our customers can regain the mobility and freedom they want and deserve.Please call one of our stair lift or vertical lift experts—our vertical lift team is the most experienced in the country! We will be happy to help you with any questions you may have or take your order over the phone.
AmeriGlide Distributing 2019, Inc (ameriglide.com) has 570 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
570 approved reviews, newest moderated first
Richard D.
Well done, thanks, brittany
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
Thank you for this five star review! We are so glad that Brittany was able to provide you with five star customer service! Thank you for choosing AmeriGlide!
David S.
Very happy with my contact. Craig was positive and made me feel at ease with my purchase of a Rave 2 stairlift. I am convince that support from AmeriGlide during my installation will proceed with no big problems. I am satisfied with my purchase and glad I picked AmeriGlide.
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
Thank you for the five star review! We are so glad Criag was able to assist you and that you are satisfied with your purchase! Thank you for choosing AmeriGlide!
Tom S.
Thank You Very Much Roger was most helpful & appreciate his knowledge/professionalism. 5 Stars
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
Thank you for the five star review! We are so glad that Roger was able to provide you with five star customer service! Thank you for choosing AmeriGlide!
Sonya
The product's function works great, however there are some troubling aspects I am discovering now that I own the product. First, the product did not come with an installation guide, which for a self-installed product was unacceptable. From an installation video I found after a determined search online, I was able to, with great difficulty, install the product. During this time I called technical support for help, however after one week, I have still not had a response. This is also unacceptable. During the install, it was discovered that two handles were defective. The left swivel handlebar was cracked and footrest control broke off on first use. These must have been damaged in handling. I called and left a voice message for support and after a week, I am still waiting for a call back.
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
Thank you for this valuable feedback, I am sorry for the inconvenience, I would be happy to assist you if still needed. Please give us a call! (800)-790-1635.
Barbara C.
Very good customer service. Kelly was extremely helpful. Thank you
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
We are so glad Kelly was able to provide you with five star customer service! Thank you for the five star review, and thank you for choosing AmeriGlide!
Tom
Many thanks for Joe’s professional assistance and quick response.
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
Thank you for the five star review! Thank you for choosing AmeriGlide!
Joseph R.
Been dealing with Kelly on this. He has been great help and on top of his job fully.
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
We are so glad Kelly was able to assist you! Thank you for the five star review and for choosing AmeriGlide!
Sarah
BEWARE of this company! "Sales" on top of everything ..UNTIL they get your order and the money - then the service is non-existent. It took two months after the promised date to receive the Dumb Waiter. They told me they had already sent off the order - when in fact the order had not even been submitted. There was NO support for the installation. The key for the interlocks did not come. The plug for the interlocks was the incorrect plug. The dumb waiter has run 8 times - today it does not work - GOOD LUCK trying to get any service. I bought through the US branch - when I placed the order they did not tell me there was a Canadian branch that I could order this item through and that the item was made in Canada. I therefore paid exchange and shipping in US dollars to a Canadian address. The only lifeline has been the Canadian representative (who I since discovered) who has been a great support. Product made by Atlas seems to be sturdy and good quality but DO NOT PURCHASE through Ameriglide U.S.A. if you need any service at all!!
Reply from AmeriGlide Distributing 2019, IncMay 10, 2022
Thank you for this valuable feedback. We are sorry to hear that this happened and apologize for the inconvenience. We would love to assist you if further assistance is needed please do not hesitate to reach out (800)-790-1635. Thank you.
