Ames WalkerReviews of ameswalker.com

Reply from Ames WalkerJul 5, 2022

Thank you for taking the time to complete a review - we appreciate your feedback. We strive to provide the best service and products for our customers. I apologize for the inconvenience resulting from not receiving a response back via email or phone call. Can you provide me with your order #? We are looking into what may have occurred in your case. Again, we pride ourselves on providing the best products, packaging included, and prices to our customers. I understand you contacted our customer service department and have not had any success getting through. I will forward your information onto the customer service manager for a further investigation. However, if you need to contact us further for any reason whatsoever, please do so. We value your business and thank you for the patience you have shown us. Customer Service Hours Monday-Thursday, 8:30am-8pm, Friday, 8:30am-7pm, Saturday, 9am-4pm EST, Toll Free Line: 1-877-525-7224

Reply from Ames WalkerOct 18, 2021

Thank you for taking the time to complete a review - we appreciate your feedback. We strive to provide the best service and products for our customers. I apologize for the inconvenience resulting from not receiving your order or a response back via email. We are looking into what may have occurred in your case. Again, we pride ourselves on providing the best products, packaging included, and prices to our customers. I understand you contacted our customer service department I will forward your information onto the customer service manages for a further investigation. However, if you need to contact us further for any reason whatsoever, please do so. We value your business and thank you for the patience you have shown us. Customer Service Hours Monday-Thursday, 8:30am-8pm, Friday, 8:30am-7pm, Saturday, 9am-4pm EST, Toll Free Line: 1-877-525-7224 Raquel Plimpton E-Commerce Web Administrator Legs-4-Life, LLC 300 Industrial Park Ave | Asheboro | NC |27205 336-629-0564 Ext: 246 (office) 336-629-0632 (fax) www.AmesWalker.com www.LoungeDoctor.com Updated: 10/18/2021 @ 3:00 pmEST “Dear Mrs. Sue Wei, We are very sorry that your order has not yet arrived to you in Kuala Lumpur, Malaysia. Unfortunately, many international carriers including USPS are experiencing longer than normal delivery times due to the impacts of Covid-19 in certain regions around the world. We are working with USPS to locate your order and expedite the delivery to you. If we are unable to get your package delivered, we will happily give you a refund for your order. Our customer service team will be in touch with any updates we receive. We are very sorry about the impacts of the ongoing pandemic and thank you for your patience during these difficult times!”

Reply from Ames WalkerApr 18, 2018

We are very sorry that you did not have a positive experience. You were sent products you did not order, so you should not have had to pay the return postage. I understand we have now reached out and taken care of the issue for you. I do hope you now think more positively about us and will reconsider your review. Regardless, there is no excuse for the original mishap and we do sincerely apologize. Hopefully you will continue to shop with us and find that this instance was an isolated occurrence. Regards, David Stubbs Senior Director of Marketing & eCommerce AmesWalker.com

Reply from Ames WalkerMar 22, 2018

Thank you very much for taking the time to complete a Trust Pilot review for Ames Walker. We strive to provide the best service and products for our customers, and we are very sorry that you did not have a positive experience with your contact to customer service. I apologize for this inconvenience. Someone from our management team will contact you in reference to the issue you had with the order, and we would be glad to help you with this matter. Thank you for your time. Monday-Thursday, 8:30am-8pm, Friday, 8:30am-7pm, Saturday, 9am-4pm EST, Toll Free Line: 1-877-525-7224 Raquel Plimpton E-Commerce Web Administrator Legs-4-Life, LLC 300 Industrial Park Ave | Asheboro | NC |27205 336-629-0564 Ext: 246 (office) 336-629-0632 (fax) www.AmesWalker.com www.LoungeDoctor.com

Reply from Ames WalkerMar 21, 2018

Thank you very much for taking the time to complete a Trust Pilot review for Ames Walker. We strive to provide the best service and products for our customers, and we are very sorry that you did not have a positive experience with your shoes. I apologize for this inconvenience. Someone from our customer service team will contact you in reference to the issue you had with the order, and we would be glad to help you with this matter. Thank you for your time. Monday-Thursday, 8:30am-8pm, Friday, 8:30am-7pm, Saturday, 9am-4pm EST, Toll Free Line: 1-877-525-7224 Raquel Plimpton E-Commerce Web Administrator Legs-4-Life, LLC 300 Industrial Park Ave | Asheboro | NC |27205 336-629-0564 Ext: 246 (office) 336-629-0632 (fax) www.AmesWalker.com www.LoungeDoctor.com