Terri
Need better order confirmation policy
They gave me no confirmation they even received my order. They should have an auto reply confirming your order. When I called they told me they had to order my stockings from Jobst and they havent received them yet. When they qoute 3-10 days shipping, count on the 10 days. I thought they stocked the product they sold. Apparently not. After calling them they let me know they received the stockings from Jobst but the box was damaged in transit. They assured me product was fine. I guess I will know by the weekend.
Reply from Ames WalkerOct 3, 2019
Thank you for taking the time to complete a review - we appreciate your feedback. We strive to provide the best service and products for our customers. I apologize for the inconvenience resulting from not receiving an order confirmation email. As a rule, we always send confirmation emails, so we are looking into what may have occurred in your case. As for the shipping delay, on rare occasions, we do run low on items unexpectedly and must reach out to our vendors to replenish them. Unfortunately, your box was damaged during shipment to us, causing an unexpected delay for which we sincerely apologize. Again, we pride ourselves on providing the best products, packaging included, and prices to our customers. I understand you contacted our customer service department. I trust we were able to provide you with any assistance you required. However, if you need to contact us further for any reason whatsoever, please do so. We value your business and thank you for the patience you have shown us. Customer Service Hours Monday-Thursday, 8:30am-8pm, Friday, 8:30am-7pm, Saturday, 9am-4pm EST, Toll Free Line: 1-877-525-7224 Raquel Plimpton E-Commerce Web Administrator Legs-4-Life, LLC 300 Industrial Park Ave | Asheboro | NC |27205 336-629-0564 Ext: 246 (office) 336-629-0632 (fax) www.AmesWalker.com www.LoungeDoctor.com