Reply from amofit SOct 6, 2025
Hi Chaely,
We’re very sorry to hear about the issue you experienced with your Amofit device, and we sincerely apologize for the inconvenience caused.
Firstly, if the mode switches to blue (Focus Mode), it is likely that the button was touched inadvertently while the device was in use. In this case, the Lock Function can be helpful, as it allows you to lock the buttons and prevent them from being operated unintentionally.
As you can see on Page 4 of the User Manual, there are instructions for two features, including Lock Function. Also, you may watch this video that shows how to operate the two features.
https://youtu.be/7I0fkTNMD2Q
*** The first 5 seconds of the video shows Lock Function.
Tip: Some users had difficulty in activating these functions if they pressed 3 times hard and slowly. Therefore, it will be easier to set this up by quickly tapping the button three times in a row.
However, if the Lock Function does not resolve the issue and the device is found to be defective, please rest assured that we will provide a free replacement within the warranty period.
Unfortunately, we’re unable to locate your order information with only the name shown here on your review. Could you please contact us directly at [email protected]? Once we hear from you, our support team will do our best to assist you promptly and help resolve this matter as soon as possible.
Thank you very much for your understanding, and we truly appreciate your patience.