Poor
Based on 82 reviews
Amovibe2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Amovibe (amovibe.com) has 82 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
82 approved reviews, newest moderated first
Ricky O.
Shipping wasn't super fast, but they let me know the shipping status at any time.
Reply from AmovibeMar 30, 2024
Thank you for your feedback. We're glad to hear our communication about shipping status was helpful, although we acknowledge the shipping speed may not have been as fast as expected. We'll continue working to improve our shipping process. Your satisfaction is important to us.
Lu
sito truffa dopo vari solleciti adesso non ricevo piu nessuna risposta ATTENZIONE
Reply from AmovibeMar 16, 2024
Siamo spiacenti di sentire la sua insoddisfazione. Se non ha ricevuto risposta alle sue precedenti e-mail, è possibile che siano finite per errore nella nostra cartella spam. Teniamo molto al feedback di ogni cliente, quindi la preghiamo di inviare nuovamente i suoi dati a [email protected] con la dicitura "Urgente: nessuna risposta ricevuta" e le daremo la priorità. Ci impegniamo a risolvere il problema e a migliorare il nostro servizio. Grazie per la comprensione e la pazienza. Cordiali saluti. Team del servizio clienti Amovibe
Shannon A.
This company ships out of China! Their website says that their product will be shipped directly to you from warehouses in the United States, Canada and Europe but that is not true. I was wondering where my order was a week later, so I went online and started doing some research and it is in China. I’m glad I paid with PayPal. If my order doesn’t show up in another week, I will go to PayPal and get a refund. I recommend if you can, buy the product made by this company locally. They’ve got some of their products in Walmart apparently and also from Amazon. And of course their webpage says any orders over a certain amount will be shipped out within a week but all of their items are over the amount that they say will expedite the shipping. The whole thing is to suck you in and then they hope it’ll be too big of a hassle for you to try to get a refund while you wait for the product that is sitting in a shipping container in China, waiting for the ship to be filled up with product and then make its way to the United States. I tried to avoid buying anything coming from China. If I had known that that is where this was going to come from I would’ve never ever ordered these items.
Reply from AmovibeMar 16, 2024
Dear Customer. Firstly, we apologise for any inconvenience you may have experienced as a result of our logistical arrangements. We understand that this may have deviated from your initial expectations and we apologise for this. Let me explain what happened and how we can avoid such situations in the future. Due to a shortage of stock in our overseas warehouses at a particular time, and the fact that the goods were being replenished by air and sea and had not yet arrived at our warehouses, we made the decision to ship directly from China to our customers. This decision was made with the good intention of avoiding long waiting times for our customers. Our products are manufactured in China and are typically shipped from our warehouses in the United States, Canada and Europe to ensure quick delivery. Unfortunately, in this particular case, we were unable to meet this commitment. We take your feedback very seriously and hope to be able to make up for any inconvenience caused. We invite you to contact us via our customer service email [email protected] and we are willing to offer appropriate compensation as a sign of our sincerity and the importance we place on your experience.
customer
In response to your message, Please find below, Copy & Paste from my email to your company. Just in case you claim that you did not receive. In response to your email below in Trustpilot please find my order number AB-XXXX and kindly send it via air as I have enough shipping documents that never materialize. Please Do The Right Thing as I purchased in good faith since 24th January 2024 and to date, you only offer excuses which is bad for business.
Reply from AmovibeMar 8, 2024
Thank you for your feedback and review of our service. We have arranged for the shipment of your order and provided you with a logistics tracking number UJ285639724YP. You can use this tracking number to track the shipping status of your order on the logistics company's website, the logistics tracking website is https://t.17track.net/en. If you encounter any problems during the tracking process or have any other questions, please feel free to contact us. Thank you for your patience and understanding!
Perseverance
Please do your best to stay away from this company they’re not professional they don’t care all they wanna do is just take your money and then they wanna wait for weeks days to respond back to you to let you know that all we haven’t shipped our the item that you’ve paid for as of yet very unprofessional please find someone else don’t buy from this company at all if I would’ve checked the reviews from the first time, I would’ve never wasted my time and money never again….
Reply from AmovibeMar 4, 2024
We're truly sorry for the inconvenience you've experienced. It's clear we haven't met your expectations, and we're committed to making things right. For us to address your concerns quickly and effectively, could you please reply to this comment with your order number? Additionally, if you prefer a more private conversation, feel free to email us directly at [email protected]. Providing us with your order number will allow us to take immediate and appropriate action to ensure a satisfactory resolution. Thank you for your understanding, and we look forward to making things right.
Robin H.
I ordered an item from this company and when I received it found that it is defective. I immediately contacted the company asking for an exchange with one that works. This all happened on the same day I received my order. I have been in contact with them through several emails. They required me to send emails with photos and a video showing the defective product. Finally I received an email from them that they would send a replacement but that I would have to confirm my current address which I did. Low and behold I keep getting mailer-daemon rejection kick backs on the emails I've tried replying. To no avail. They have no phone number to contact them at to resolve my issue. Very poor business practices. DO NOT buy from this company.
Reply from AmovibeFeb 26, 2024
Greetings! We have promised to resend you a new product, but you did not reply to our previous email asking for your latest address, we would like you to reply to our email with your latest address so that the product can be delivered to you safely. Our email address is [email protected]. We are looking forward to resolving this issue with you. Have a great day!
Milena B.
Wir haben am 11.02.2024 bei diesem Shop bestellt. Tracking Seite kann nicht geöffnet werden und sonst gibt es auch keine Möglichkeit nachzuvollziehen wo sich unser Paket bestimmt befindet oder ob überhaupt was versendet wurde..
Reply from AmovibeFeb 26, 2024
Sehr geehrter Kunde, vielen Dank für Ihre Bestellung bei uns am 11.02.2024. Es tut uns leid zu hören, dass Sie Schwierigkeiten beim Verfolgen Ihres Pakets haben und die Tracking-Seite nicht geöffnet werden kann. Wir verstehen, wie frustrierend das sein kann, und entschuldigen uns aufrichtig für die Unannehmlichkeiten. Um Ihnen bestmöglich zu helfen und Ihre Bestellung nachzuverfolgen, möchten wir Sie bitten, uns Ihre Bestellnummer mitzuteilen. Bitte senden Sie die Bestellnummer an unsere E-Mail-Adresse [email protected]. Sobald wir Ihre Informationen erhalten haben, werden wir umgehend Maßnahmen ergreifen, um den Status Ihrer Bestellung zu überprüfen und Ihnen genaue Informationen zur Verfügung zu stellen. Wir sind bestrebt, Ihr Anliegen so schnell wie möglich zu klären und sicherzustellen, dass Ihre Zufriedenheit mit unserer Dienstleistung gewährleistet ist. Wir danken Ihnen für Ihr Verständnis und Ihre Geduld während dieses Prozesses.
Professor B.
Ok so, this is a difficult company to give the "right" number of stars. It took a month for my package to come from China. There was little or no communication. I saw all the bad reviews and took a chance and ordered anyway. A few weeks in, I emailed and called and got no response. The tracking number did not seem to work from my android phone. A few days later i checked from my desk-top and the tracking number worked and it updated with a USPS tracking number. Whenever the item arrived from China, the USPS picked it up and within a couple of days it actually got delivered. I was only going to wait a few more days because of getting zero response when I emailed and called. The items arrived, as described and I am happy with my purchase. Knowing it is going to take a month, I would order again, especially now knowing I can check the tracking from my browser on my desktop and it will work. I feel bad for Amovibe because they have good products , maybe they just need a small customer service team to handle emails and calls. I feel like they will do well if they make some improvements to this and let people know ahead of time it will take a month to get their item. I selected 4 stars because i like the items I got and can find them no where else , and they arrive in perfect condition. I subtacted 1 star for not responding to email or call. Good luck to amovibe in the future I will order something else.
Reply from AmovibeFeb 17, 2024
Dear Professor B, Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with the delivery and communication. Your feedback is invaluable, and we appreciate your honesty. We are delighted to hear that your items arrived as described, and you are happy with your purchase. We understand the importance of timely communication and are actively working on improving our customer service. Your suggestion regarding having a dedicated customer service team is duly noted. We acknowledge the need for better transparency regarding shipping times, and we are working on providing clearer information to our customers in the future. We are glad you would consider ordering again, and we assure you that we are taking steps to enhance the overall customer experience. Once again, we appreciate your feedback and understanding. If you have any further questions or concerns, please feel free to contact us. We look forward to serving you better in the future. Best regards,
