Excellent
Based on 212 reviews
AnswerFirst4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
212 approved reviews, newest moderated first
Jennifer O.
Answer first has done a fantastic job getting all the pertinent info we need from our missed calls. Couldnt be happier.
Reply from AnswerFirstOct 27, 2023
Hi Jennifer, thank you for taking time out of your day to leave us this great review! We are so happy that AnswerFirst has met your needs and that you are happy with the services we are providing. That is our main goal in partnering with our clients. We appreciate our partnership!!
Venola R.
The attention you give to filtering calls that are little more than telemarketing.
Reply from AnswerFirstOct 23, 2023
Good morning, Venola, thank you for taking the time to leave us this great review. I am glad to know that there we are able to filter calls for you in a way that works. We are hopeful that this saves you time and helps you focus on the things that are important to you and your business. We appreciate our partnership!
TaxRelief1.com
Very Professional! Great company to do business with... Highly Recommended!
Reply from AnswerFirstOct 23, 2023
Good morning, thank you for taking the time to leave us this great review. We are very happy to know that your experience with AnswerFirst has been great. That is exactly what we hope to hear! We sincerely appreciate our partnership!
Melissa S.
Our needs are pretty basic but the we have been very pleased witht he level of care our customers are getting when they call in after hours now.
Reply from AnswerFirstSep 29, 2023
Hi Melissa, thank you for taking the time to leave us this great review. We are happy to hear that the service is working out for you and that you are pleased with the level of service your customers are receiving. Whether your needs are pretty basic or pretty difficult, we hope to have you covered! We sincerely appreciate our partnership!
Mitchell J.
Very reliable service.
Reply from AnswerFirstSep 26, 2023
Hi Mitchell, thank you for taking time out of your busy day to leave us this 5 star review. We are very happy to hear that the service is reliable and is working for you. We look forward to working with you and appreciate our partnership!
Lauren N.
Our onboarding specialist was communicative every step of the way. We really appreciated his thoroughness and intelligence. The service has been easy to use and manage. The people answering the calls are always professional and friendly. The service is what we needed and we like that we are only paying for the amount of time we actually use instead of paying for minutes in an expensive bulk package.
Reply from AnswerFirstSep 26, 2023
Hi Lauren, thank you for taking the time to leave us this great review. We are happy to hear that your onboarding specialist, Robert, was very helpful and that your experience was a good one. Also, we are happy that the service is easy to use, are handled profession and that the way you pay is working for you. This is exactly what we hope to hear! We look forward to working with you and sincerely appreciate our partnership!
Charles K.
Consistent great work in handling every kind of call that came in, whether friendly ot not so friendly.
Reply from AnswerFirstSep 22, 2023
Good afternoon, Charles, thank you for leaving us this great review. We appreciate that you took time out of your day to do so. We are thrilled that the service is working out great for you! We look forward to providing you with the service that you have grown accustomed to. We are grateful for our partnership!
Stacey M.
Great service. Fast at answering calls and getting back to you when you have requests. All around very happy I made the switch to them!
Reply from AnswerFirstSep 19, 2023
Hi Stacey, thank you for taking the time to leave us this great review. We are very happy to know that the service is not only meeting your expectations, but exceeding them! This is exactly what we hope for when partnering with you. We look forward to a successful relationship and sincerely appreciate our partnership!
