Excellent
Based on 212 reviews
AnswerFirst4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
212 approved reviews, newest moderated first
Veronique M.
Customer Service team and Technical support are phenomenal.
Reply from AnswerFirstSep 15, 2023
HI Veronique, thank you for taking time out of your day to leave us this great review. We are happy that the experience you have had with AnswerFirst has been 5 star worthy. That is exactly what we hope to hear! We will share your sentiments with our team. We sincerely appreciate the opportunity to work with you and we appreciate our partnership!
RH
We had 4 locations for you to manage. One location was never taken care of even after a few messages telling you that you were not responding to the messages.
Reply from AnswerFirstSep 14, 2023
Good morning Rob, thank you for taking the time to leave us this review. We appreciate your feedback. In reviewing your account, it appears that we received very few inquiries regarding one specific location, Attleboro. We see the communication with your onboarding specialist and we see that your account was setup accurately, however, we were not receiving inquiries regarding that location. A member of our management team has reached out to you to discuss your concerns. We are hopeful that we can work together to get resolution for you.
Michael O.
The contact process receiving calls is real simple and easy. I did have to figure out how to add the staff to the schedule after the initial 8 weeks, but it's pretty easy.
Reply from AnswerFirstSep 11, 2023
Hi Michael, thank you for taking the time to leave us this great review. We are happy to hear that you have found the service simple and easy to use. We are always happy and able to assist with adding people to your schedule or make changes to your account on your behalf. We sincerely appreciate our partnership!
Denise F.
We've found the service is working perfectly. The set up process was easy thanks to the team who helped get us set up. It's also very reasonably priced.
Reply from AnswerFirstSep 8, 2023
Hi Denise, thank you so much for taking the time to leave us this great review. We are very happy to know that the service is working out for you. That is exactly what we hope to hear. We are happy that the setup process and your onboarding team made the onboarding process easy and painless. We sincerely appreciate our partnership!
Scott L.
This service was supposed to cost me $20-40 per month but it is costing over $100 per month. When I asked my contact with Answer First about this, he ghosted me! The additional monthly fees of $70+ are outrageous. So I will be telling all of my colleagues to stay away from Answer First.
Reply from AnswerFirstSep 2, 2023
Good morning, Scott, thank you for taking the time to provide your feedback and this review. We apologize that the service is costing you more than you expected. We took a review of your account and see that prior to you signing up for services on June 22, 2023, a proposal was sent to you outlining the costs for our services. The terms of the proposal are as follows: $30.00 monthly base rate $1.65 per minute for live time usage $.05 per minute for virtual time usage Upon further review, it does not appear that you have reached out to AnswerFirst to discuss the invoices you received prior to leaving us this review. As such, we will have a member of our management team reach out to you to discuss this further and to address any concerns that you may have.
Sylvester C.
Great experience.
Reply from AnswerFirstSep 2, 2023
Hi Sylvester, thank you for taking the time to leave us this great review. We are very happy to hear that your experience with AnswerFirst has been great! We appreciate our partnership!
Vena F.
All questions were answered, the set up was easy and everything is working smoothly.
Reply from AnswerFirstSep 1, 2023
Good afternoon, Vena, thank you for taking time out of your day to leave us this great review. We are very happy to know that we were able to answer all of your questions, that the sign up process was easy and that everything is working smoothly. That is exactly what we hope to hear! We look forward to working together and appreciate our partnership!
Mel C.
Haven’t made a dime yet but hopeful
Reply from AnswerFirstAug 25, 2023
Hi Mel, thank you for taking the time to leave us this great review. I am sorry to hear that the ROI you had hoped for has not happened yet. If there is anything AnswerFirst can do to help in this process, please let us know. Your account is definitely active and we are here to take calls when we begin receiving them. We appreciate our partnership!
