Mattsy
Bad customer support!!
Bought a (what I thought was a new laptop) had 2 screws falling out of the bottom when I took it out of box. I would no take a charge, tried several different power cords to no avail. Replaced the battery from a new Acer laptop I had on the shelf, and it finally charged. I called support and they sent me an email telling me to return, which I could not do as this laptop was to be set up at a nursing home to run critical medical equipment the day I received it. I replied to the email with the issues I was having several times to Bob Anderson RMA Manager, and he never replied. I am still in need of a new battery I replaced.



